Rider is frustrated with StarMetro Tuesday at 12:15 p.m., there were about seven people waiting for a StarMetro bus to take them downtown to Steele Plaza so that they could transfer to other buses and continue to take care of their affairs for the day. These people had been at the bus stop since about noon. Most of them had come out of the Bond Community Health Center, which is right in front of the bus stop at 1720 S. Gadsden St. They had to stand in the hot sun, since there is neither a bench nor a shelter on South Gadsden Street. A bus did not show up until 12:35 p.m., at least 15 minutes late. I called StarMetro to report the bus late, only to be told, "Route No. 7 has a trainee on it and is running a few minutes late." When I pointed out that those of us waiting on the bus would have to wait an additional hour at Steele Plaza, I was simple told, "We no longer hold the buses." Of course, I knew this, as I had pointed out to a supervisor one day that it did not make sense for StarMetro to hold up 10 buses because one bus was late. My point here is that the management of StarMetro does not seem to care about the time of the people who ride StarMetro. Buses routinely are late; buses routinely do not show up; people have lost jobs because of StarMetro; people have been unable to keep jobs because of StarMetro. Yet, the City Commission does not seem to care; it does not seem to provide any meaningful oversight of the operations of StarMetro. If past practice is any indication, the new Nova system will be full of snafus, missteps, missed connections, etc. R.L. ELLIS rle946@xxxxxxxxxxx Check out the TABI resource web page at http://acorange.home.comcast.net/TABI and please make suggestions for new material. if you'd like to unsubscribe you can do so through the freelists.org web interface, or by sending an email to the address tabi-request@xxxxxxxxxxxxx with the word "unsubscribe" in the subject.