From: Kelly Ford [mailto:kelly@xxxxxxxxxxxx] Sent: Tuesday, September 16, 2014 12:42 PM Subject: Microsoft Accessibility Survey and Disability Answer Desk If you reply to me personally, please use kford@xxxxxxxxxxxxx. Hello, As some may know, Microsoft has had a survey to gather feedback on accessibility experiences with our products for a bit off of www.microsoft.com/enable. It is under the link to "provide accessibility feedback". Although the questions are the same in a new survey, we've recently started working with a different company for this survey. The direct link to the survey is at https://survey2.securestudies.com/wix/p273342712.aspx. If anyone has a few minutes and wants to give this version of the survey a try, I'd be interested in your experiences using this version. Better yet if as you try the survey, you give us feedback about our actual products and such. My team uses the data from these surveys and other customer feedback channels as we work with different product teams around accessibility. Feel free to write to me directly with your feedback on the survey experience to not clutter the beta list unless you think it is something specific to WE. I did check with Doug before posting here. On a related note, if you've ever used our Disability Answer Desk <http://support.microsoft.com/gp/contact-microsoft-accessibility/en-us?CTT=1 14> or do in the future, for customer support and have comments about the quality of that experience, again feel free to contact me with that feedback. I have a team of folks who work for me that are responsible, along with myself, for this experience and we obviously are interested in your experiences as we work to make this a high quality support offering. In the US, you can call this service directly at 800-936-5900. It is also currently available in the UK, South Africa and Ireland. Contact details for all those countries are as follows: UNITED STATES http://support.microsoft.com/gp/contact-microsoft-accessibility?ln=en-us 18009365900 GREAT BRITAIN http://support.microsoft.com/gp/contact-microsoft-accessibility?ln=en-gb 08000260584 IRELAND http://support.microsoft.com/gp/contact-microsoft-accessibility?ln=en-ie 1 800832612 SOUTH AFRICA http://support.microsoft.com/gp/contact-microsoft-accessibility?ln=en-za 0800007276 Kelly