Robert, I whole-heartedly agree. The drivers are completely overbooked, I have been late to work twice when I have to go to the office at TCC and it was due of course to overbooking. Also to add to your list is one that I fussed about many times before and that is being allowed more than one escort. People with disabilities have families too - it works in Jacksonville and BTW you pay less per ride over there. I will be happy to go to city hall with you. I don't really know how much help we will get from others in the community but I am willing to try. Thanks, Wendy ----- Original Message ----- From: "Easy Talk" <Easytalk@xxxxxxxxxxxxx> To: tabi@xxxxxxxxxxxxx Sent: Thursday, April 4, 2013 5:18:12 PM Subject: [tabi] Fw: your experiences with Dial A Ride ----- Original Message ----- From: Easy Talk To: Rosser, Andrea Sent: Thursday, April 04, 2013 5:16 PM Subject: Re: [tabi] your experiences with Dial A Ride Hi Andie, Thanks for your prompt attention to my concerns. I look forward to your call. you can reach me at 906-9821 Robert ----- Original Message ----- From: Rosser, Andrea To: Easy Talk ; Maldonado, Ivan ; Hudson, Jann Sent: Thursday, April 04, 2013 1:06 PM Subject: Re: [tabi] your experiences with Dial A Ride Mr. Miller, Thank you for forwarding this to me. I believe we can fix the issues you have listed below. StarMetro would appreciate the opportunity to talk with you about each issue prior to the City Manager/Mayor/ Commissioners getting involved. Having involved citizens like you is what makes our system better. I will give you a call tomorrow. Thank you, Andie Sent from my Verizon Wireless 4G LTE DROID Easy Talk < Easytalk@xxxxxxxxxxxxx > wrote: ----- Original Message ----- From: Easy Talk To: tabi@xxxxxxxxxxxxx Sent: Thursday, April 04, 2013 11:04 AM Subject: [tabi] your experiences with Dial A Ride What have been your experiences with Dial A Ride since the Decentralization of the bus system. It is my understanding that 100 new users have registered and been approved for service but there has been no expansion of vehicles or drivers and drivers say they are being over booked. Recently Sila totally missed a dentist appointment, had to wait for two hours to get a return trip home from a medical appointment and just this morning was picked up 1 hour after her scheduled pick up at 7-30 for a two hour medical procedure. Since Dial A ride starts pickups at 6-30 AM, with in a hour they were already a hour behind. As we all know public transportation has declined in Tallahassee and Leon county for the past five years and we also know transportation is a vital service for the visually impaired. I think it is time that the disabled community stand up and try to remedy some of our transportation problems and at least get it back to what it was five years ago. I propose we start with Dial A ride and work our way up to night and non sponsored county service. I am not particularly interested in doing this under the guise of TCB or the local NFB chapter but as disabled citizens who need a service that is reasonable by contacting city and county commissioners by phone, email and requesting for agenda time on both boards. We can also use media coverage to get there attention. Here are the things I think will help as far as Dial A ride is concerned 1 not sure who made this rule but you can not have a dispatcher check on your ride until the vehicle is 30 minutes late. This means if DAR screwed up you only have 30 minutes to make your appointment and from my experience you will be late. This needs to be immediately changed to 15 minutes. The fact that you have to wait 20 minutes after your pickup time to see if you are on the schedule must be scrapped. 2 Dial A ride must have at least one vehicle available at all times to deal with over books and scheduling changes such as some one not being ready for pickup from a medical appointment. 3 as soon as possible the City needs to acquire vehicles and drivers to meet the demands due to decentralization of the bus system. They created the monster so let them pay the price. 4 The city needs to look for a better schedule routing system for more efficient scheduling and not allow drivers to be scheduled for more pickups and drop offs that aren't physically possible. 5 have the rule changed that allows self inflicted driving privileged restricted/DUI people removed from being able to use Para transit. Just imagine, A drunk driver can cause you to be late for your doctors appointment or not be allowed to go grocery shopping. Folks, this is a serious issue and it is time we stand up and do something about it. I hope you will join me in this indever. I think the issue can be dealt with in the manner I have outlined. I think we have a few city and county commissioners who care and may just not be aware of the problem. About a year and a half ago, a bunch of us went to the city commission meeting and at that meeting when I spoke, I gave each commissioner a document of research I had done on the Polaris traffic signals and many of you know that is what the city is using now so it can work with some effort on your part. Once we get Dial A ride back on track, we can move to the other transportation issues. Thanks Robert .