Robert, I have read all of the responses to your email, and most of the points of concern have been addressed, especially in Norine's message and I have experienced the majority of them myself. I do have a few additional items I would like to mention. I do not understand why the drivers are not required to pull up as close to the curb as possible since it is very difficult for some elderly and physically challenged folks to make a wide step or have to step down and then up again to reach the bottom step of the bus. There are some drivers who have been considerate and will let me know prior to my boarding or getting off of the bus how far they may be away from the curb. Two years ago this coming June, I fell while getting off of the bus and broke my big toe and at the time thought I was 100% at fault, but then as time passed and I was transported by the same driver on several occasions, realized this driver is never close to the curb. I now hold onto the safety bar until both of my feet are on the ground. I always know now when boarding the bus and it is not close to the curb, who the driver will be. I spoke to Mr. Douglas about this specifically on several occasions. Also, there have been countless times I have heard radio communication between dispatch and the drivers and the driver will radio in to dispatch inquiring about any information on the customer they are waiting on to pick up, and dispatch tells them it was a cancellation and this is the first time the driver has been informed of it. There has been many an occasion when coming home on Dial A Ride, the driver arrived at my residence and was not on the correct side of the street, the bus was pulled in my driveway just far enough that I might be stepping onto my driveway when I got off, or on several occasions I was at the edge of the driveway apron and the street which is not level. Several times I have almost stepped out into the flower bed and a sago palm which is not a friendly tree to encounter. One driver let me out in the middle of the street and did not tell me. This was definitely not a pleasant experience because this was the time when I was waiting for my next guide dog. If I had my guide dog at that time, the dog would have taken me around the front of the bus to my driveway and I would not have been walking down the middle of the street while the bus was in the wrong lane. It is my understanding having spoken with several different drivers, that when Mr. Douglas was still at Dial A Ride, he would have to redo the manifest produced by the computer because it was not done in a geographically/directional layout sequence. Apparently since he has not been there, there is no one to redo the manifest each day and this has contributed to some of the driver's schedules being totally unmanageable. One would have thought this problem would have been addressed a very long time ago. It seems a new computer program or perhaps an update of the one presently used is in order. I used to ride the bus home after work to try and help out by their being one less person to be scheduled, but there is a safety concern at the transfer point because I usually missed my connection and had to wait for 40 minutes for the next bus and did not feel safe being there for an extended period of time. I will be more than happy to meet with you and/or Dial A Ride staff to help advocate for not just myself, but so many of the other customers who either have no idea of how to express their feelings to the appropriate people in management or are afraid they will somehow receive less service if known they have complained. Thank you very much for your time and efforts on behalf of the Dial A Ride customers. From: tabi-bounce@xxxxxxxxxxxxx [mailto:tabi-bounce@xxxxxxxxxxxxx] On Behalf Of Easy Talk Sent: Thursday, April 04, 2013 5:17 PM To: tabi@xxxxxxxxxxxxx Subject: [tabi] Fw: Dial A Ride ----- Original Message ----- From: Rosser, Andrea <mailto:Andrea.Rosser@xxxxxxxxxx> To: Waterman, Brian <mailto:Brian.Waterman@xxxxxxxxxx> Cc: 'Easy Talk' <mailto:Easytalk@xxxxxxxxxxxxx> Sent: Thursday, April 04, 2013 12:51 PM Subject: Re: Dial A Ride Mr. Miller, Ivan Maldonado, Jann Hudson and I would be happy to meet with regarding the issues you are facing with Dial-a-ride. I am out of the office today but if you forward me your phone number I will call you tomorrow to set up a meeting. Thank you, Andie Sent from my Verizon Wireless 4G LTE DROID "Waterman, Brian" <Brian.Waterman@xxxxxxxxxx> wrote: Andrea Rosser would be the right person to talk to. She is copied on this email. From: Easy Talk [mailto:Easytalk@xxxxxxxxxxxxx] Sent: Thursday, April 04, 2013 9:31 AM To: Waterman, Brian Subject: Dial A Ride Hi Bryan, Do you have anything to do with Dial A Ride. There are some issues I want to address in reference to a decline in services to an unacceptable level due to more demand because of the decentralization. If this is your area, can you give me a phone number so we can talk or if not, please direct me to the correct person. Thanks Robert Miller