[tabi] Re: Fw: City of Tallahassee News Release - StarMetro Listening and Making Additional Changes Effective August 1

  • From: "Lynn Evans" <evans-lynn@xxxxxxxxxxx>
  • To: <tabi@xxxxxxxxxxxxx>
  • Date: Thu, 28 Jul 2011 08:43:34 -0400

It's the same money and less service. Sila winds out, she gets to take one bus 
to work and back home. I'm jealous.  

Our Miccosukee Hills community Is meeting with Bryan Waterman at 9 this 
morning. We are still trying to get the bus back into our apartment complex. 
Star Metro wants to place a concrete slab at the bus stop to the entrance to 
the apartments. 

A group of us Miccosukee Hellions showed up at the Canopy Road Board meeting 
about two weeks ago. We spoke out against the bus stop at the entrance to the 
apartments. We think it is dangerous for people to be standing on two lane 
Miccosukee Road with drainage ditches and little or no shoulders on the road. 
  ----- Original Message ----- 
  From: Easy Talk 
  To: tabi@xxxxxxxxxxxxx 
  Sent: Thursday, July 28, 2011 5:53 AM
  Subject: [tabi] Re: Fw: City of Tallahassee News Release - StarMetro 
Listening and Making Additional Changes Effective August 1


  So eventually we will have all the busses going back to the plaza and we will 
just walk farther to catch it which was the bill of goods we were sold in the 
first place.

  less money less service.

  Robert

    ----- Original Message ----- 
    From: Lynn Evans 
    To: tabi@xxxxxxxxxxxxx 
    Sent: Wednesday, July 27, 2011 9:50 PM
    Subject: [tabi] Re: Fw: City of Tallahassee News Release - StarMetro 
Listening and Making Additional Changes Effective August 1


    With three more routes going directly to the plaza, that makes a total of 
six. There is a total of 12. That means half the routes will go into the plaza. 

    We are wearing Star Metro down. Only six more routes to go. big grin.  
      ----- Original Message ----- 
      From: Adam Gaffney 
      To: tabi@xxxxxxxxxxxxx 
      Sent: Wednesday, July 27, 2011 4:53 PM
      Subject: [tabi] Fw: City of Tallahassee News Release - StarMetro 
Listening and Making Additional Changes Effective August 1


      FYI, there are a few changes coming to the Star metro bus system and I 
wanted to pass it along.  


      ----- Original Message ----- 
      From: City of Tallahassee 
      To: gaffney@xxxxxxxxxxxx 
      Sent: Wednesday, July 27, 2011 4:44 PM
      Subject: City of Tallahassee News Release - StarMetro Listening and 
Making Additional Changes Effective August 1


             
           
            StarMetro Listening and Making Additional Changes Effective August 1
            July 27, 2011
            StarMetro today announced that effective, Monday, August 1, there 
will be a number of changes to its new route system to accommodate the 
estimated 12 percent increase in riders and to address concerns shared by 
customers. In addition, StarMetro will implement a "Five or Free" program from 
August 1-12, wherein if a bus arrives at a stop more than five minutes late, 
customers waiting to catch the bus can request a free ride coupon from the bus 
driver. 

            The changes primarily involve adjustments to the frequency of buses 
on select routes and slight route changes for efficiency and customer 
convenience, such as having the new routes on Tennessee Street entering C.K. 
Steele Plaza due to the number of transfers in that area and adjusting the Big 
Bend Route to access a popular shopping area on South Monroe Street. 

            "From the first day we launched the new system, we've seen a strong 
increase in ridership. While we are delighted with new riders, the higher 
demand has resulted in some problems, such as buses not always arriving on 
time, which meant our customers would sometimes miss their connections," said 
Ron Garrison, executive director of StarMetro. "Accordingly, the changes we are 
implementing should help address on time arrivals, and we're making a 
commitment that if the bus is late, we'll try to help make it up to you with a 
free ride coupon!" Garrison added that the route adjustments will impact 
StarStop arrival times on some routes and that work is underway to make sure 
customers are aware of the changes. 

            The new route changes will be posted on Talgov.com/starmetro on 
Sunday, July 31, by 6 p.m., and fliers are being distributed to customers on 
all impacted routes to alert them to the new schedules / route adjustments. 

            Since the launch of the new decentralized system on July 11, 
StarMetro staff has received input from customers via emails, phone calls and 
social networking outlets on the operation of the new system. This customer 
input has ranged from compliments on the effectiveness of the new system to 
concerns, suggestions and ideas on how to improve. With these customer 
suggestions, as well as suggestions from coach operators and StarMetro 
Ambassadors who rode buses the first week to assist customers, staff were able 
to identify some immediate changes to improve service, along with other 
enhancements including additional shelters and expediting sidewalk 
installation. 

            StarMetro will implement the following changes on Monday, August 1. 


              a.. Azalea and Canopy Routes -- The Azalea route will run every 
40 minutes, all day, and will enter C.K. Steele Plaza on both the eastbound and 
westbound trip. The Canopy route will run every 20 minutes, all day, and will 
enter C.K. Steele Plaza on both the eastbound and westbound trips. This change 
will result in a bus arriving at least every 20 minutes along Tennessee St. 
between Appleyard Dr. and Magnolia Dr. 
              b.. Big Bend -- Northbound trips will be rerouted to turn right 
on South Adams St., right on Orange Ave., left on South Monroe St., right on 
Perkins St., left on Gadsden St., then resume the route. In addition, the route 
will enter C.K. Steele Plaza on both the northbound and southbound trips. 
              c.. Dogwood - Buses will run every 35 minutes during the peak 
period and every 50 minutes during off peak periods. Additionally, north end 
service will end at the Wal-Mart on Thomasville Road. The south end will be 
rerouted to travel south on Bronough St. once leaving C.K. Steele Plaza, turn 
right onto Palmer Ave., right on S. Martin Luther King Jr. Blvd., left on 
Gamble St., then onto Lake Bradford Rd. where the route will resume. 
              d.. Evergreen -- Buses will run every 40 minutes all day, Monday 
through Saturday. 
              e.. Gulf -- Buses will run every 35 minutes during the peak 
period and every 50 minutes during the off-peak period. 
              f.. Moss -- Service will begin earlier, at 5:40 a.m., for both 
northbound and southbound buses from Gaines St./Railroad Ave. 
              g.. San Luis -- Buses will run 50 minutes all day. 
              h.. Night 1 -- The northwest portion will be rerouted to turn 
left from Capital Circle NW onto W. Tharpe St., left onto Henway Ct., left onto 
Tennessee Capital Blvd. and then resume its route. 
            "We appreciate the patience of our customers as we make these 
adjustments," Garrison said. "When you change an entire system, you know there 
will be need to be adjustments, and we will continue to listen to our riders 
and address their needs." 

            Customer suggestions can be submitted via email, phone and social 
networking outlets. In addition, StarMetro will hold weekly community meetings 
every Thursday, from 4:30 p.m. to 6:30 p.m., starting August 4, to get 
additional customer feedback and suggestions and to address individual customer 
concerns. Meetings will be held at City Hall, 300 S. Adams, in the Tallahassee 
Room on the second floor, with August dates set for August 4, 11, 18 and 25. 

            For more information, please contact StarMetro at 891-5200 or visit 
Talgov.com/starmetro. Other ways to view information include liking StarMetro's 
official Facebook page at Facebook.com/starmetrotransit and following 
StarMetro's official Twitter page at Twitter.com/ridestarmetro. 

            Contact
            Ron Garrison, StarMetro Executive Director, (cell) 933-6811, or 
Heather Teter, StarMetro Marketing Spec., 891-5206 or (cell) 694-8705
           
              
            Click here to update your information and email preferences


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