You tell 'em Sila! On 4/7/13, Sila Miller <silam@xxxxxxxxxxxxx> wrote: > On 1/15/13, I took D-A-R to a non-routine Doctor's appointment at the CHP > offices on Centerville Road. Because of extra tests that needed to be done, > I was not ready at the pre-arranged pickup time and called dispatch to > advise of this. When I called to advise that I was ready (around 10:30 a.m.) > I was assured that this information would be conveyed to the next available > driver. At approximately 12:00 I again called to inquire about an ETA for a > ride home. I was assured that they were working on it and that I should be > picked up shortly. Around 12:45 I again called to inquire about my ride. It > was explained that apparently "the ball was dropped" but that it would be > taken care of and that I would get a ride home shortly. It was after 2:00 > p.m. when I was finally picked up. I was extremely ill and should have been > at home in bed. > > > > On 2/20/13, I had a pre-arranged reservation for a 2:15 pickup to get to a > 3:15 Dental appointment. Around 2:45 I began to call for an ETA. The > Dentist's office is on Thomaswood drive, near me but inaccessible by bus > (Dogwood route). I was told by TaWanna, the dispatcher that it would be > approximately 13 minutes until the driver would arrive. At 3:07 I again > called and was told that there was no way they would be able to get me there > on time. Thus, I was forced to cancel the appointment and reschedule. > > > > On 4/4/13, I had a 8:30 appointment and had pre-arranged for a 7:30 pickup. > I had to make extraordinary and advance preparations for the > appointment/procedure upon which major surgery is dependent. At 8:00, > respecting the 30 minute rule, I began to call for an ETA. I was told that > the driver would not be able to get me there on time and that I should > either make other arrangements or call the facility, TMH Radiology to see if > they could "work me in". I called Yellow Cab and was told that they couldn't > get me there any sooner. TMH could not assure me when I would be seen. I > arrived at the facility a half hour late. > > > > Could I have taken the bus? To two of the above-mentioned appointments, > perhaps. If I wasn't ill and required to make complicated street crossings > (some without traffic signals), transfers and walk distances without > sidewalks. However, as mentioned, I was extremely ill in January. In > February, I couldn't get there by bus and in early-April, I was unable to > safely navigate the bus route and transfers necessary to get to TMH by 8:30 > not to mention feeling ill and having to fast for 24 hours in advance. I > have a legitimate and documented disability that qualifies me for the > door-to-door services provided by Dial-A-Ride. I do not take advantage of > the service and use the fixed-route bus services as often as I can. Yet, > when I truly need the curb-to-curb service, I am unable to count on it. > > > > Sometime ago, the members of the Tallahassee Council of the Blind (TCB) > requested a telephone recording service for Dial-A-Ride related reservations > and arrangements. At a Transportation Disadvantaged meeting, we were assured > that this had been approved and was coming. When will it be implemented? > This service will "put to bed" any question of who is telling the truth, who > didn't tell the truth and where egregious errors are being made that affect > peoples' lives. > > > > It is my hope that the 30 minute rule will be done away with. I also hope > that the dispatchers will be counseled about telling the truth. Better yet, > do not put callers on hold but let them hear the call to the driver and the > driver's response regarding ETAs. We are adults with real and legitimate > appointments, some of which have serious consequences upon our health and > wellbeing. If it weren't for "riders" like us, the dispatchers, drivers and > yes, even you, managers wouldn't have the positions that you do. > > > > Thank you for listening and attending to my and others' real concerns. I > know that together, we can make this service all that it is meant to be for > people with disabilities. > > > > Sincerely: > > > > Sila Miller > > > Check out the TABI resource web page at http://acorange.home.comcast.net/TABI and please make suggestions for new material. if you'd like to unsubscribe you can do so through the freelists.org web interface, or by sending an email to the address tabi-request@xxxxxxxxxxxxx with the word "unsubscribe" in the subject.