[tabi] Comcast Accessibility, Including New Help Line for Disabled Customers

  • From: "Chip and Allie Orange" <acorange@xxxxxxxxxxx>
  • To: <tabi@xxxxxxxxxxxxx>
  • Date: Sat, 2 Nov 2013 17:24:21 -0400


Comcast Accessibility, Including New Help Line for Disabled Customers


  Launches Dedicated Support for Customers with Disabilities and Opens New

  Accessibility Lab

  Also Offers Special Xfinity On Demand Collection of Disability-Themed



  PHILADELPHIA--(BUSINESS WIRE)--October 28, 2013--

  According to the U.S. Census, approximately one-third of American

  households have a member who has a disability. To better serve its

  customers, Comcast today announced it has created a dedicated

  accessibility customer support team and opened an accessibility product

  and development lab. These two key initiatives are examples of Comcast's

  commitment to meet the needs of customers with disabilities.

  "Accessibility is the measure of how effectively people with disabilities

  can use and enjoy the programming, products and services we deliver and

  how successful we are at making these solutions available to the widest

  possible audience," said Tom Wlodkowski, Vice President of Accessibility

  for Comcast. "Comcast and my team are laser focused on developing new

  innovative solutions that enhance the user experience for these customers

  as well as utilizing these same technologies to ultimately enhance and

  improve how all of our customers interact with our services."

  In addition to launching these initiatives, Comcast is making a collection

  of programming featuring disability related themes available to all

  Xfinity TV customers on Xfinity On Demand, Xfinity.com/TV and the Xfinity

  TV Player app through November 8th.

  Dedicated Customer Support for People with Disabilities

  Closed captioning, video description, accessible billing services and

  operating web and mobile interfaces with screen reader software are

  especially important for people with disabilities. Now, customers can

  contact a dedicated support team of 22 agents specially trained on all

  things related to Comcast accessibility, in the new Comcast Accessibility

  Center of Excellence for help with these and other general support issues.

  Customers can access the center directly by calling 


seven  days a week between the hours of 9 a.m. and 10 p.m. (ET). Customers

  also contact an Accessibility Center of Excellence representative via chat





  National Disability Awareness Xfinity On Demand Collection

  Comcast has gathered a collection of programming including award-winning

  movies, biographical films, documentaries, TV shows and interviews across

  Xfinity On Demand, Xfinity.com/TV and on the Xfinity TV Player app that

  positively portray people living with disabilities.

  Programming highlights include movies like Children of a Lesser God, High

  Ground, I Am Sam, Mr. Holland's Opus and Radio; TV shows including CSI

  (CBS), Friday Night Lights (Xfinity Streampix), Glee (FOX), Grey's Anatomy

  (ABC), The Michael J Fox Show (NBC), Parenthood (NBC), Project Runway

  (Lifetime), Push Girls (Sundance) and Switched at Birth (Xfinity

  Streampix); as well as specials including Bio: Heather Mills (Bio

  Channel), Lives Worth Living (PBS), Moto X (ESPN) and multiple interviews

  with Paralympic athletes (NBC Sports) and interviews conducted by Xfinity

  TV with blind adventurer Erik Weihenmeyer (


) and


  Additional programming content can be found at




  The Comcast Accessibility Product and Development Lab

  The Comcast Accessibility Lab is both a working lab for the development of

  accessible products and features and a showcase of assistive technologies

  used by people with disabilities to interact with mainstream mobile,

  online and desktop user interfaces. Comcast is also using the lab for

  focus groups and usability testing with key communities of people with

  disabilities to learn more about how customers can use its services as

  well as to help educate its employees about accessibility. Co-located with

  Comcast Labs in Philadelphia, the space brings together cutting-edge

  solutions such as cable TV's first talking program guide




  that the Company plans to launch in 2014.


  For more information and an overview of Comcast's accessible products and

  services please visit




  About Comcast Cable:

  Comcast Cable is the nation's largest video, high-speed Internet and phone

  provider to residential customers under the XFINITY brand and also

  provides these services to businesses. Comcast has invested in technology

  to build an advanced network that delivers among the fastest broadband

  speeds, and brings customers personalized video, communications and home

  management offerings. Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a

  global media and technology company. Visit


for more information.

      CONTACT: Comcast Corporation

  Jenni Moyer, 215-286-3311


      SOURCE: Comcast Corporation

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  • » [tabi] Comcast Accessibility, Including New Help Line for Disabled Customers - Chip and Allie Orange