Thanks, Chip; I never even thought about messages with a .zip file that is password-protected not being able to be virus scanned. Now I can say I have learned more than two new things today. Darla Darla J. Rogers, B.A. M.S. djrogers0628@xxxxxxxxxxx Home phone #: 850-329-7437 Do not allow someone else to be a priority in your life while allowing yourself to be an option in theirs.--Ani Difranco ----- Original Message ----- From: Chip Orange To: tabi@xxxxxxxxxxxxx Sent: Wednesday, February 24, 2010 2:16 PM Subject: [tabi] Re: Beware, You may not have total control of your email. Darla, Outlook and outlook express have this annoying habit of deleting some attachments which they say "may" be unsafe. this is really stupid, as this is exactly what your antivirus software is for. They do it based on the extension of the file. I know .exe and .bat files are deleted; and I think shortcuts (which end with .lnk) are also deleted; that was probably what Wayne sent you. if he had put the url in the body of the mail message it would have been alright. When I know I want to attach something which may be a problem, I rename it, and give it a .xxx extension, and then explain in the email that the person receiving it will need to save the attachment, and rename it, before they can use it. My work place has added .zip files to the list, which is a real pain, and so you should ask, or not assume, that someone can receive a .zip file, as this is becoming common to block them (because they can be passworded, and so cannot be scanned for viruses). hth, Chip ------------------------------ Chip Orange Database Administrator Florida Public Service Commission Chip.Orange@xxxxxxxxxxxxxxx (850) 413-6314 (Any opinions expressed are solely those of the author and do not necessarily reflect those of the Florida Public Service Commission.) ---------------------------------------------------------------------------- From: tabi-bounce@xxxxxxxxxxxxx [mailto:tabi-bounce@xxxxxxxxxxxxx] On Behalf Of djrogers0628 Sent: Wednesday, February 24, 2010 1:18 PM To: tabi@xxxxxxxxxxxxx Subject: [tabi] Re: Beware, You may not have total control of your email. Dear Chip, I guess you have, for the most part, answered my question. I didn't realize there is a Light Version of their web mail; if I can't switch it myself, maybe I can get a tech to help, but due to "privacy," it seems they want to do less and less, even when you give them permission and explain that you are blind and that their web pages aren't exactly a picnic in the park to navigate. Darla P.S. What,in Outlook Express, makes it "remove unsafe attachments." How does it know if it is unsafe or not. Wayne sent me a link to a web page, and Outlook Express summarily deleted it without asking me. Darla Darla J. Rogers, B.A. M.S. djrogers0628@xxxxxxxxxxx Home phone #: 850-329-7437 Do not allow someone else to be a priority in your life while allowing yourself to be an option in theirs.--Ani Difranco ----- Original Message ----- From: Chip Orange To: tabi@xxxxxxxxxxxxx Sent: Monday, February 22, 2010 3:07 PM Subject: [tabi] Re: Beware, You may not have total control of your email. this is a god point. I often get emails or calls from folks who are missing TABI messages, or having trouble subscribing or unsubscribing (because both of those functions require a validating second email be sent to you). It turns out the spam filter from their ISP has grabbed and held the TABI message in the spam folder. even more irritating, the mobile interfaces we as screen reader users often resort to in order to access our web-based email, don't interact with the spam folders and/or the settings which control spam filtering. this is because the ISPs are deliberating trying to keep these web pages down to the bare minimum for cell phone users. I have comcast at home, and I want to have them do my spam filtering, as I find they are *much* better at it than my junk mail feature of outlook 2003. this means however I have to learn how to manipulate the web mail program used by comcast. One important tip for comcast user: comcast has a "lite" version of their webmail program (they call it SmartZone). if you can ask support, or figure out how to do it yourself, you can switch your account to the "lite" version of SmartZone; then you get an easy-to-use webmail interface, which is fully functional for all the features and settings. it then becomes easy to click on the link for the spam folder, and look at the email messages it's holding; there's a checkbox by each one (before each message), and you can check each one which is not spam, and then click on a button at the button which is labeled to indicate that the marked messages are not spam. they get moved into your inbox, and the spam filter becomes aware both that those email addresses are trusted, and it analyzes the content of those messages so that it won't make that mistake again. Of course, if you get very little spam, then you can just turn off the spam filtering as Liz says, and delete it as it comes in. it's often not a big deal, and easier than logging onto the web mail interface; it all depends on how much spam you get, and how comfortible you are with complex web pages. Chip ------------------------------ Chip Orange Database Administrator Florida Public Service Commission Chip.Orange@xxxxxxxxxxxxxxx (850) 413-6314 (Any opinions expressed are solely those of the author and do not necessarily reflect those of the Florida Public Service Commission.) ------------------------------------------------------------------------ From: tabi-bounce@xxxxxxxxxxxxx [mailto:tabi-bounce@xxxxxxxxxxxxx] On Behalf Of Elizabeth S. Bowden Sent: Monday, February 22, 2010 2:34 PM To: tabi@xxxxxxxxxxxxx Subject: [tabi] Beware, You may not have total control of your email. I was speaking with someone earlier today, and was reminded about how some email providers deal with or set up spam filtering. Earthlink, for example, turns on spam filtering on the server side, meaning that some of your mail might be held if it is suspected to be spam by some strange formula which I can't begin to understand. Some ISP's or email providers may have spam filtering set up for you and you may not know it. For those using screen reading programs, or other means to check email, it is easier to maintain the "junk" senders list using your computer, rather than the web interface through your email provider. When in doubt, check it out!!! It's probably best to check your own web mail settings yourself, rather than ask the provider's tech support. Thanks Elizabeth Bowden Technology Instructor Lighthouse of the Big Bend 1286 Cedar Center Drive Tallahassee, FL 32301 (850) 942-3658 x. 214 Fax (850) 942-4518 Email ebowden@xxxxxxxxxxxxxxxxxxxxx on the web at http://www.lighthousebigbend.org