I agree - I never apply updates direct from a web site. Always save them locally and run from there. Best wishes. Tim Burgess Raised Bar Ltd Phone: +44 (0)1827 719822 Don't forget to vote for improved access to music and music technology at http://www.raisedbar.net/petition.htm -----Original Message----- From: sib-access-bounce@xxxxxxxxxxxxx [mailto:sib-access-bounce@xxxxxxxxxxxxx] On Behalf Of Good Old Farfar Sent: 31 January 2012 13:52 To: sib-access@xxxxxxxxxxxxx Subject: [sib-access] Re: Sandra's saga continues Sandra, In case you don't hook up to Tim, I want you to save the 5.2.5 download to your hard drive -- don't run it from the internet. I think that's where your problem lies. It sounds like you still haven't actually installed 5.2.5 to your computer. Once you download the file it will very likely drop on your desktop or be in your Documents folder. Shut down the internet, close Sibelius, and locate that file. Press Enter on it and follow instructions to install. Then go back to my message where I suggested recopying the Sibelius Folder and execute the registry keys. See if that helps. Dave Carlson Sent from somewhere in the Western United States, using a Dell Latitude E6520 and Windows 7 ----- Original Message ----- From: "sandra gayer" <sandragayer7@xxxxxxxxx> To: <daniel.spreadbury@xxxxxxxx> Cc: <sib-access@xxxxxxxxxxxxx> Sent: Tuesday, January 31, 2012 00:07 Subject: [sib-access] Re: Sandra's saga continues I'm back. I recopied the Sibelius Software folder into Roaming, reopened Sibelius from the start menue and got the "plugin is not working properly" message. I ran test plugin and ended up in a circle. I would really like to know what I'm doing wrong or whether I should quit while I'm ahead and take Sibelius back to the shop today. There can't be too many other things left to try can there? It's a real shame if I cannot use this wonderful programme. I remember saying more than once that Sib3 was good enough for me but, as you all know, it doesn't work with Vista. All the best, Sandra. On 1/31/12, sandra gayer <sandragayer7@xxxxxxxxx> wrote: > Hello everyone, > Sorry I didn't write back last night but, after the third attempt to > download Sibelius5.2.5, the computer decided to crash. I've been > trying again since ten to seven and I think it worked although there > is no Sibelius 5.2.5 in my 'all programmes', just Sib5. The Jaws > plugin still isn't working so I'm going to carry out Dave's > suggestion. > > All the best, > Sandra. > > -- > http://www.sandragayer.com > -- http://www.sandragayer.com If you wish to unsubscribe, send a blank message with the single word, unsubscribe - in the Subject line to: sib-access-request@xxxxxxxxxxxxx If you wish to unsubscribe, send a blank message with the single word, unsubscribe - in the Subject line to: sib-access-request@xxxxxxxxxxxxx If you wish to unsubscribe, send a blank message with the single word, unsubscribe - in the Subject line to: sib-access-request@xxxxxxxxxxxxx