[sac-forum] Your Experience with Cyanogen?

I am sending this to this group because my intent is not to 'broadcast' my questions of my experiences with Cyanogen to the world. This seems to be a small enough local group.
As some of you know I have been having problems guiding with Meade's Envisage program. I decided to try MaximDL. Doug George, I think the owner and founder of Cyanogen, has always been friendly, and very helpful. It is his employees that seem to have a chip on their shoulder, if that is the right expression to use here. On more than one occasion one of the employees that I have been getting help from makes comments that have the effect of rubbing ones nose in it and making one feel stupid for asking the question (of course, if that is what he is attempting to do it has no effect on me except to irritate me for having to deal with him). Perhaps since these are individuals from Canada in a slightly different culture this is the way they talk.
Then another employee criticized and castigated me for needing a 'third' trial licenses. The first trial license I got around July last year but a day or two after I got it some things happened in my life that I knew would prevent me from testing it out. I never even downloaded MaximDL and asked Cyanogen if they could retract the trial license within a day or two after I got it. Then, in March of this year I contacted Cyanogen to get some information in preparation for when I needed another trial license, and clearly stated in the email message I was not ready for it yet. I didn't ask for it at that point but it was sent to me the next day. I could not fully test out MaximDL's guiding capabilities because I was still doing work on the telescope and we had very cloudy windy weather many days during that time period (March 22-April 22). Cyanogen is issuing me a third trial license, but their employee chooses to view the two previous trial licenses as two full trial periods and then criticizes me for needing a third one even though he has email messages where I fully explained the situation.
If it were not for the fact that Cyanogen may be one of the few companies that have what I need I would go elsewhere. Has anyone had similar experiences with Cyanogen? 
Stan

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