HELLO! I'm in Seoul, South Korea until January 5 and will not be checking email. If you need to speak with someone right away, please call or email Mark Conrad, NE Regional Director (443-519-8554, mconrad@xxxxxxxxxxxxx) or Lucy Kaempffe (585-764-5726, lkaempffe@xxxxxxxxxxxxx). Have a wonderful holiday and I'll see you in the New Year! Marcy