[real-eyes] [DTB-Test] replacing a Stream was Re: [DTB-Test] have a question

  • From: "Terrie Arnold" <tanderson3@xxxxxxxxx>
  • To: "Blomstrom, Shelly J" <Shelly.J.Blomstrom@xxxxxxxxxx>, <real-eyes@xxxxxxxxxxxxx>, "MCBL" <Missouri-l@xxxxxxxxxxx>, <First-Steps@xxxxxxxxxxxxxxxx>, <the-blind-geek-squad@xxxxxxxxxxxxxxx>, <CCB-L@xxxxxxxxxxxxxxxx>, <mountainstate@xxxxxxx>
  • Date: Thu, 24 Jul 2008 12:36:38 -0500

I thought that this was very 
interesting and information that 
some of you could use. You may 
want to pass this along to others 
as well
Thanks Terrie Arnold
----- Original Message ----- 
From: "NLSDownload NLSDownload" 
<nlsdownload@xxxxxxx>
To: <DTB-TEST@xxxxxxxxxxxxxxxx>
Sent: Thursday, July 24, 2008 
10:59 AM
Subject: [DTB-Test] replacing a 
Stream was Re: [DTB-Test] have a 
question


Greetings, Terrie and others:

Generally, the advice you have 
received is correct.

If you have a Stream replaced, buy 
a second one, or whatever, you 
need a new key.  Yes, each key is 
configured for the machine to 
which it is assigned.

This is the case for the Icon and 
the Braille Plus, too.

NLS will approve the application 
for a second Stream key, and then 
HumanWare will be notified.  The 
emails look very similar to those 
that were sent the first time 
around.

As a fyi to all who are reading, 
if you hear complaints about 
people not getting their emails, 
tell them to watch that these are 
not being spam trapped.

More specifically, here are the 
steps that this patron will take.

You may add another player to your 
account by following these steps:

1.  Log into the NLS Digital 
download site by starting here:
http://www.nlstalkingbooks.org/dtb.

You will use your current username 
and password i.e. the password you 
should have set for yourself after 
you logged in with the temporary 
password that NLS originally 
emailed to you.

2. Once you have:
Entered the NLS Download Pilot Web 
Site, go to the link called:
Update my settings

3.  Once on that page, go to the 
link called:
add a new player

4.  Fill out the form on that 
page, and choose the Victor Reader 
Stream from the combo box 
provided.  Choose only one.

You will receive follow up emails 
including two from HumanWare.  The 
first will direct you to a form, 
where you will place a four-digit 
reference number.  The final 
message from HumanWare will 
provide you with a key for your 
second Stream and instructions for 
installing it.

Anyone, including this patron for 
whom you are inquiring, Terrie, 
may feel free to write me directly 
at NLSDownload@xxxxxxxx
with further questions.

Jennifer Sutton
NLS Digital Download Technical 
Support
e-mail: NLSDownload@xxxxxxx
>>> Terrie Arnold 
>>> <tanderson3@xxxxxxxxx> 
>>> 07/24/08 4:24 AM >>>
I have a friend that got a STREAM
and she loaded the NLS code , well
it dead a few days after she got
it and they sent her a new one ,
she put her code on the first one
so dose she just put the old code
or must she get the code from
HUMANWARE  , Please answer may be
a little stupid  but you do not
know till you ask
thanks Terrie 


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