I thought that this was very interesting and information that some of you could use. You may want to pass this along to others as well Thanks Terrie Arnold ----- Original Message ----- From: "NLSDownload NLSDownload" <nlsdownload@xxxxxxx> To: <DTB-TEST@xxxxxxxxxxxxxxxx> Sent: Thursday, July 24, 2008 10:59 AM Subject: [DTB-Test] replacing a Stream was Re: [DTB-Test] have a question Greetings, Terrie and others: Generally, the advice you have received is correct. If you have a Stream replaced, buy a second one, or whatever, you need a new key. Yes, each key is configured for the machine to which it is assigned. This is the case for the Icon and the Braille Plus, too. NLS will approve the application for a second Stream key, and then HumanWare will be notified. The emails look very similar to those that were sent the first time around. As a fyi to all who are reading, if you hear complaints about people not getting their emails, tell them to watch that these are not being spam trapped. More specifically, here are the steps that this patron will take. You may add another player to your account by following these steps: 1. Log into the NLS Digital download site by starting here: http://www.nlstalkingbooks.org/dtb. You will use your current username and password i.e. the password you should have set for yourself after you logged in with the temporary password that NLS originally emailed to you. 2. Once you have: Entered the NLS Download Pilot Web Site, go to the link called: Update my settings 3. Once on that page, go to the link called: add a new player 4. Fill out the form on that page, and choose the Victor Reader Stream from the combo box provided. Choose only one. You will receive follow up emails including two from HumanWare. The first will direct you to a form, where you will place a four-digit reference number. The final message from HumanWare will provide you with a key for your second Stream and instructions for installing it. Anyone, including this patron for whom you are inquiring, Terrie, may feel free to write me directly at NLSDownload@xxxxxxxx with further questions. Jennifer Sutton NLS Digital Download Technical Support e-mail: NLSDownload@xxxxxxx >>> Terrie Arnold >>> <tanderson3@xxxxxxxxx> >>> 07/24/08 4:24 AM >>> I have a friend that got a STREAM and she loaded the NLS code , well it dead a few days after she got it and they sent her a new one , she put her code on the first one so dose she just put the old code or must she get the code from HUMANWARE , Please answer may be a little stupid but you do not know till you ask thanks Terrie To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes