[pure-silver] Re: Freestyle

Freestyle has helped keep me in business with discount and repackaged products since the early 90s. I find them very personable on the phone and they even call after I receive an order to see if I have any complaints. The only complaint I ever had was the packaging. Sometimes they will pile all the products in a box and then just dump packing peanuts on top and send it out... resulting in a lot of damaged goods. A lot of my paper boxes over the years have had broken corners or were smashed, but my luck has held out in that the products themselves have survived. Except for once when they sent a 10 sheet pack of 20x24 paper and it got a dent all the way through. I called and told them the job was at the deadline and they sent a new pack of paper out overnight FedEx in extreme over packaging. Then they let me keep the bent pack no charge... which I used for the tests.
I have had good experience with B&H as well though they are on the other side of the country. And as you say when you call and try to ask them something they sort of seem way too busy to answer in any but the most cryptic way. And they refuse to do in store research about products. Once when they got a product wrong however, I got an email apology.
Part of the Kodak XTOL formulation was to make it more environmentally friendly. 
Dennis


On Oct 28, 2008, at 11:06, Mark Blackwell wrote:
Well got my catalogs in yesterday and man was I amazed. A great many products available at far fewer prices. If you haven't checked them out you should.
Now I found something in there that has me curious. Anyone ever use their "green" chemistry??? If its results are acceptable, why develop the sensitivity to metol in the first place. I don't have enough of a background in chemistry (what little organic chemistry I had was in the 11th grade and the fact that I remember any of it meant I had a teacher that was smart as an old timber wolf) but there probably is some way to get an idea of what are its advantages and disadvantages and hopefully someone has seen the results.
Paper prices looked great and for those that work digital there were some good values there too. Still the real acid test is going to be the first order. I am going to do something that drives B&H absolutely nuts. I am going to ask a question. Don't get me wrong. B&H is a good company and the one time I was shipped a product size that was larger than ordered, they corrected the error better than I would have done had I been in there position. The error was I ordered a quart of liquid fix to try it and they shipped a gallon. Would have been more than happy to pay for the quart, or ship it back for a swap. Yet they said keep the gallon, and credited my card for the entire amount of the fix. Good service, and I have rewarded that over the years by B&H being the first place and sometimes the only place I have ever looked.
Yet ask a question there, the answer you will get is to refer to the companies website. Now if I had wanted to read the web, I already would have. If they don't know the answer, fine I'll hold where they can pass me to someone that does. It's always burned me a bit that if I am interested enough in one of their products to call and ask a question, they should be interested enough to answer it, even if it means a hold time or a call on another line that isn't toll free. It been my only gripe with B&H over the years, and as long as I knew exactly what I wanted and could just read the order and give them a card, I've never been disappointed.
Now it will be interesting to see how Freestyle is when that order comes. If they answer a question, I'm there.
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