Thank you all for the numbers. I have just called IRTI who have been very helpful indeed! It probably is the CD drive, which will need to be repaired. Best wishes _____ From: ptr1-users-bounce@xxxxxxxxxxxxx [mailto:ptr1-users-bounce@xxxxxxxxxxxxx] On Behalf Of Irwin Hott Sent: 13 October 2009 17:22 To: ptr1-users@xxxxxxxxxxxxx Subject: Re: RE: Faulty PTR1 The IRTI number is 800-322-4784.