Whereas I've had nothing but impeccable support from them. Mainly the problem comes from people not buying warrantees, then expecting support. Take care, Sina -----Original Message----- From: programmingblind-bounce@xxxxxxxxxxxxx [mailto:programmingblind-bounce@xxxxxxxxxxxxx] On Behalf Of qubit Sent: Friday, September 04, 2009 7:12 AM To: programmingblind@xxxxxxxxxxxxx Subject: Re: laptop worked I also have had awful support from Dell. If they can't fix something in the short term, you can stand on your head and send it back 2 or 3 times and they will not do a thing. Glad you got yours working though. Hope it stays that way. --le ----- Original Message ----- From: "Alex Hall" <mehgcap@xxxxxxxxx> To: <programmingblind@xxxxxxxxxxxxx> Sent: Thursday, September 03, 2009 8:56 PM Subject: laptop worked Hi all, Thanks for all the responses to my mom's laptop problem. Finally, we called Dell, and my support rep was even understandable! He tried reflashing bios, which didn't help, then updating the chipset drivers. He aborted that, but never finished it for some reason and said that it was not the problem anyway, so nothing was fixed. Then, my friend figured there was no harm in updating things again... The chipset driver update finished that time, and now the laptop is working great. I have no idea why this problem started, but at least it works now! I also learned (again) to never buy anything from Dell and expect it to be supported! Have a great day, Alex New email address: mehgcap@xxxxxxxxx __________ View the list's information and change your settings at //www.freelists.org/list/programmingblind __________ View the list's information and change your settings at //www.freelists.org/list/programmingblind __________ View the list's information and change your settings at //www.freelists.org/list/programmingblind