Re: abuse reporting

Was that a phone conversation?
----- Original Message ----- From: "Tyler Littlefield" <tyler@xxxxxxxxxxxxx> 
To: <programmingblind@xxxxxxxxxxxxx>
Sent: Friday, July 10, 2009 8:43 PM
Subject: abuse reporting
for those who don't care to read the below log, bell.ca has asked that we forward them the reports. Attach the headers, and just forward the emails to abuse@xxxxxxxx If your using outlook express, hit alt+enter, control tab, copy and paste the message headers with a description of your message above in the forwarded message, if that made any sense. 
Anyway, here's the log.
System
Welcome Tyler Littlefield.
System
Connecting to server. Please wait...
System
Connection with server established. Please wait...
System
Saran (SCI-273914) has joined this session!
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Connected with Saran (SCI-273914)
Saran (SCI-273914)
Hi Tyler Littlefield, welcome to Bell Internet Services, my name is Saran (SCI-273914). I see that you have questions regarding your e-mail, how may I assist 
you with this?
You
Hello; I'm trying to report abuse. I'm subscribed to a programming list, which is made for the discussion of programming topics, how they may be of use and etc. A customer of yours (Maheen) has started spamming threatening to hack people, terminate service, etc. Can you possibly help me? 
Saran (SCI-273914)
Tyler, for this case I would suggest you to send the mail to abuse@xxxxxxxxxxxx 
You
He's spamming the list. I don't want to sift through mail while your abuse department decides whether it really is abuse. His email is maheen.wick@xxxxxxxxx I would assume that you've gotten reports on this, as this isn't the first time something like this has happened with him. 
Saran (SCI-273914)
Tyler, I would suggest you to send the mail to abuse@xxxxxxxxxxxxx
You
You've said this already. Is there anything you can do in the meantime?
Saran (SCI-273914)
I am really sorry. Since I have only limited access, please send the mail, they will help you. 
You
Can you possibly forward me to a supervisor? I understand your a tech support rep; maybe they'll be able to do something about it at a higher teer. 
Saran (SCI-273914)
Please give me a moment, let me transfer you to my supervisor.
System
You are being transferred to another Agent. Please stand by...
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Saran (SCI-273914) has left this session!
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Peterson (SCI-260068) has joined this session!
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Connected with Peterson (SCI-260068)
Peterson (SCI-260068)
Hi Tyler Littlefield,
My name is Peterson (SCI-260068), and I will be continuing with you from here. 
Peterson (SCI-260068)
Give me a moment to check with the chat session.
You
tThanks. Do you have a log of the previous conversation, or do I need to fill you in. 
You
OK, didn't see that message before I posted mine. Thanks again.
Peterson (SCI-260068)
Yes I do have.
Peterson (SCI-260068)
No issue, let me check it.
Peterson (SCI-260068)
Are you receiving any scan emails from that email address?
You
Here's what is going on. Maheen joined sometime in the past. He asked a question that was off topic, and I notified him that it was. He died down until today when he was advertizing a mailing list for the sharing and downloading of music. We told him it was off topic, and he's responded with a bunch of emails that he's trying to spam us with. They're mostly just junk, ramblings, but he's threatened to hack/discontinue my internet service. As he wasn't 
able to provide my current IP, I'm not
You
to worried, but I would like something to be done about it. This is a professional list, and the members shouldn't have to sift through emails of someone 
who is suffering from anger issues and choosing to spam.
You
I hope that clarified your question.
Peterson (SCI-260068)
Yes thank you for the explanation.
Peterson (SCI-260068)
Do you have a active bell Internet connection?
You
Can I ask how this relates to one of your customers spamming?
Peterson (SCI-260068)
Just to know, Tyler.
Peterson (SCI-260068)
Here is a link which may help you.
Peterson (SCI-260068)
Try with those steps and if not you can click contact us and report about this in a detailed way so that we will take actions from our end. 
Peterson (SCI-260068)
http://service.sympatico.ca/index.cfm?method=content.view&content_id=15666
You
I currently do not. But, if as I think my answer depends on whether something will be done, I can easily post a copy of the emails sent and this chat log to forums and current customers who are friends of mine, I'm sure that'll explain your service well enough. 
You
I've submited an email to abuse@xxxxxxxx As I haven't gotten a response and nothing is being done about the incoming spam, I tried to talk to a live vustomer 
rep.
Peterson (SCI-260068)
Tyler, as I said we have a dedicated technicians who are working towards the spam emails, so once if you place a request to them they will take a necessary 
actions.
You
Are you able to do anything about the abuse?
You
The request was made about 5-6 hours ago.
Peterson (SCI-260068)
https://www.bell.ca/support/PrsCSrvInt_CtUs_Eform.page
You
Thanks, peterson, I'll be sure to submit this to a few forums. Current and pre-existing customers would be thrilled to know of your service, I'm sure. Again, 
Thanks for your help, and have a good evening.
Peterson (SCI-260068)
I hope you get a response shortly,
Peterson (SCI-260068)
Have a good night.
Peterson (SCI-260068)
Thank you for choosing Bell, and have a great day. To help us to continuously improve our level of support I invite you to complete the survey that will 
appear in the window from which you launched the session.
System
Peterson (SCI-260068) has left this session!
System
The session has ended!

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