Still having issues with Sodbeans crashing after e-mailing my university's system administrators

Hi,
Please see the message below from the system administrators at my university. The link you provided, Jeff, wasn't helpful to them. Here is what they e-mailed me:
Subject: RE: Issue with Sodbeans locking up on campus in class

Unfortunately, there is no useful information at the link provided.
The only fix mentioned is to remark out a line in a file.  The files
exists.  The line does not.

Searching for "This program is not responding." Provided 2 links.  One
of these was release notes.   The other was a page titled "The Hop
Programming Language" which was equally as useful.

Do we have a contact for this product?
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