Re: [PCWorks] pcworks Digest V3 #33
- From: "Harold B." <harold7@xxxxxxx>
- To: <pcworks@xxxxxxxxxxxxx>
- Date: Sun, 3 Feb 2008 22:05:50 -0500
Thanks, Clint. Last point first. Maybe you are right and I should have
appended the previous emails to the updated posts. Reason I didn't was I
didn't want to unecessarily overload the postings with duplicate
information, especially feeling that the posts were closely following each
other and would be easily understood(which they were, btw, as the followed
one another in the digest I receive). However, I'll do as you suggest from
now on; it makes sense since there could be a slight time lag when people
pick up their email. What makes more sense is that I should do all the
different trials, leaving nothing untried, before sending any posts to the
group. But who can think of everything and certainly not I :-)
Now the original point. I found it was a jpeg file after finally saving it.
I don't know her operating system but previous emails from her gave no
trouble. I was able to copy the file onto an Lview or IrfanView window but
directly from her window no save was permitted; all I got was this, "The
system cannot find the C\Windows\System32\mshtml.hlp file. Do you want to
find it?". As I said, I had no trouble sending to myself and saving it but
from her, seems some mshtml.hlp file was missing, a file that a google
search indicates doesn't even exist.
If you have the time and get the chance, do a search on that file,
"mshtml.hlp" (sans quotes) and you will see that this problem is not unique
with me. On Google, the first link mentions it as a fiasco. It will probably
never happen again but it sure is puzzling --- Harold
> From: "Clint Hamilton-PCWorks Admin-OrpheusComputing.com &
> ComputersCustomBuilt.com"
>
> .hlp is just a help file and rarely if ever has anything to do with the
> actual operation of anything. Do a search for *.hlp on your PC and you'll
> see many of them. So I don't understand why it would be saying that.
>
> As to why it's happening only when *she* sends, that's a good question.
> You don't mention what email program she's using nor the OS. I take it
> this has never happened before with images from her? Since you can see
> the image in OE, there's no reason why it can't be saved.
>
> Look at the image again that she sent....is it an attachment or pasted
> into an HTML formatted email? If it's an attachment, set your PC to show
> all file extensions and see if it's a .jpg, or if it's something strange
> like .hlp.jpg or .jpg.hlp, it could be that the image's name may end in
> "hlp".
>
> If it's embedded in an HTML formatted email, look at the source code of
> the email ("Source" tab) and look for the image, it could be a "cid:"
> type. You'll see at the image's location:
> "cid:[ALongCharacterStringHere]@[TheComputer'sNameHere][MoreCharactersHere]
>
> There could be a coincidental "hlp" in there somewhere that could be
> confusing.
>
> A long-shot: What I'm thinking is somehow OE is getting confused with the
> extension and it's seeing the image's extension as .hlp instead of
> .jpg--hence the call to some .hlp file.
>
> (Harold when you update a post, it's best to append the new text onto the
> previous post so all emails will end up in one post. I put all 3 below).
> -Clint
>
> ----- Original Message -----
> From: "Harold B."
>
> Hello again (long time no bother you) ... using Firefox browser and
> Outlook Express for email. Don't know what happened but all of a sudden
> when going to save a picture from the OE email, I get the following
> message: "The system cannot find the C\Windows\System32\mshtml.hlp file.
> Do you want to find it?
>
> Well, I searched and it is nowhere to be found; at least I now know where
> it belongs. So I googled MSHTML.HLP (that's a dot between the L and the H)
> and it seems to be a common problem but I don't see from where anyone has
> downloaded it nor do I understand what the solution is. I restored the
> system back one
> day and that didn't help.
>
> Does anyone know what I have to do, or what has to be re-installed, or
> from where I can download this file?
> --------------------
> > Hello again ... very interesting; I sent myself a graphic and had no
> > problem saving it. Is it possible that the picture that my granddaughter
> > sent is not compatible with my Outlook Express?
> > --------------------
> > Hello again ... problem is not as serious as I thought. Problem must be
> > something in my granddaughter's sending; something she is doing wrong.
> > How do I know? Finally when saving it, I found it is a jpeg file (some
> > picture she took of handsome me and my wife) ...
I sent the picture from my OE to my OE and the picture saved
I sent the picture from my OE to my Hotmail and the picture saved.
I send the picture from my Hotmail to my OE and the picture saved.
> So what's left? It has to be something she did in the sending. What's more
> interesting now are the comments found in goggling "MSHTML.HLP" ... some
> say there is no such file. Now THAT'S a puzzle. --- Harold
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