Making some progress, I think. I decided to try to find the modem exe files/drivers that may be on a device driver CD I had that came with the computer and it looks like I found it and got my GTW V. 92 modem installed correctly, it even popped up at the bottom saying "found new hardware" and when I look under control panel and phone/modems, under modems there it is on COM 3. So, I got excited and tried to dial up, but got same error message Ive been getting, Error While connecting: The port is already in use or is not configured for dial up networking. It looks like to me it is configured okay, so how can I find out what else is using COM 3 port that could be conflicting and why was it working in the past if there was a conflict with something else? Thanks for all of your help.. I really want to fix this tonight if possible. christy -- <Please delete this line and everything below.> To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ For more info: //www.freelists.org/cgi-bin/list?list_id=pctechtalk