-=PCTechTalk=- buy.com

I guess that Buy.com has become so popular that they think they do not need 
humans to read and reply to customers.  This is almost as bad as Yahoogroups 
customer support...


My original message using their online email tool.

> > ----Original Message----
> >> From: don101@xxxxxxxxxx
> >> To: support@xxxxxxxxxxxxxxxxxxxxxxx
> >> Subject: Buy.com Rebates [Ref:1559830]
> >> Date: 29 December 2005, 13:14 Hrs.
> >>
> >> Name: Don Wilcox
> >>
> >> eMail: don101@xxxxxxxxxx
> >>
> >> Question/Comment:
> >> ---------------------------------------------------
> >> The rebate forms link to the rebates form on this page:
> >>
> >> http://www.buy.com/retail/product.asp?sku=201525656&loc=&rp=true
> >>
> >> leads to a malfunctioning webpage.
> >>
> >> I want to order the product as soon as the page or link is fixed.
> >>
> >> Thanks,
> >>
> >> Don


Their response:


> 
> ----- Original Message ----- 
> From: <support@xxxxxxxxxxxxxxxxxxxxxxx>
> To: <don101@xxxxxxxxxx>
> Sent: Friday, December 30, 2005 8:57 AM
> Subject: **SPAM** Re: Buy.com Rebates [Ref:1559830]
> 
> 
> > Hello Don Wilcox,
> >
> > Thank you for contacting Buy.com.
> >
> > This is in reference to your email regarding the rebate.
> >
> > Please be informed that in order to view and print a rebate form you must
> > have Adobe Acrobat Reader installed on your computer. If you do not have
> > Acrobat Reader installed, you can obtain a free copy of Adobe Acrobat at:
> >
> > http://www.adobe.com/acrobat
> >
> > If you are unable to download a copy of the rebate, please reply to this
> > email with your fax number so that we can forward the form to you.
> >
> > Thank you again for writing to Buy.com.
> >
> > Sincerely,
> > Buy.com Rebates Team
> >
> > www.buy.com

My reply to their response:

----Original Message----
> From: don101@xxxxxxxxxx
> To: support@xxxxxxxxxxxxxxxxxxxxxxx
> Subject: Re: **SPAM** Re: Buy.com Rebates [Ref:1559830]
> Date: 30 December 2005, 8:51 Hrs.
> 
> I have Adobe Acrobat.  The document appeared to load , but with numerous
> errors and all I got was 2 blank pages.
> 
> The text of the error message:
> 
>  ?  There was an error processing a page There was a problem reading this
> document (20).
> 
> When I click OK I get this message:
> 
> !  This file contains information not understood by the viewer. Suppress
> further errors?
> 
> If I click NO I get the first error message again and click OK and get this
> error message:
> 
> ?  There was an error processing a page.  A font contains a bad CMap
> /Encoding.
> 
> When I click OK I get this error message:
> 
> !  This file contains information not understood by the viewer. Suppress
> further errors?
> 
> 
> I do not have a FAX machine.  If the problem can not be fixed I will have
> to
> buy from a different vendor.  Thank you.
> 
> 
> Don Wilcox
> 

Their reply to my response:


Hello Davon Baker,

Thank you for contacting Buy.com.

This is in reference to your email regarding the rebate.

This is to inform you that you can place the order for the item and if you 
would not be able to download the rebate form, you can send us your Fax number 
and we will Fax the rebate form to you.

Please be informed that rebate is a kind of promotion and it may be available 
on a particular item. However, since we keep updating our website every 24 
hours, the promotions also keep changing. Hence, if rebate is available at the 
time of placing the order, it will be honored.

Thank you again for writing to Buy.com.

Sincerely,
Buy.com Rebates Team

www.buy.com



My last response:


Three questions...

1.  Who is Davon Baker?

2.  Why did I go to the trouble of quoting all the error messages to you if 
you were going to ignore them?

3.  What part of  "I do not have a FAX machine" are you having trouble 
understanding?

Please re-read my previous message.  It is quoted below if you have deleted 
it from your system.

Don Wilcox






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