-=PCTechTalk=- Recovery CDs revisited

This topic comes up from time to time so I thought I would share my 
experience with Compaq/HP customer Support.

I bought a new laptop last night and tried to make a set of Recovery CDs in 
case I ever needed it.  This set is created using the data in the recovery 
partition.  Apparently the Recovery partition or the Recovery Data is 
corrupted so it is a good thing I tried.  Imagine where I would be in 6 
months and needed to recover using the recovery partition.

Anyway.... this morning I logged onto the Compaq website and sent off an 
email message explaining the situation.  Within *MINUTES* I had both the 
automated reply and the answer to my problem.

Their response asked me try something and if it failed also they would send 
me a recovery CD.

No muss.  No Fuss.  Just good plain customer service, the way I like it.  I 
expect to see the recovery cd in a few days.

So, hats off to Compaq!

Don 

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