-=PCTechTalk=- Re: reformat after klez virus
- From: Fred Arshoff <f_arshoff@xxxxxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Wed, 26 Jun 2002 14:57:24 -0400
In most caes viruses don't cause defects in hardware except perhaps remov=
e data from the HD but no damage to the modem, and most cards.
Fred
Jan wrote:
> A friend brought me her computer to fix. I can't get the modem to work=
and the display adapter doesn't seem right. She had gotten the W32Klez v=
irus through e-mails. (No updated anti-virus program, of course.) She b=
ought and installed McAffee and thought that cleaned it. It didn't and n=
ow she can't get into Windows at all. She had a family recipe book almos=
t ready to go to the publishers. No back-up. (Why won't they learn???) =
I tried everything I knew to save her data but failed. I hooked her har=
d drive up to mine as a slave and ran the Klez Removal Tool on it, but st=
ill could not get it to boot. I tried reinstalling Windows over itself b=
ut that didn't work. I finally reformatted and re-installed Windows 98SE=
=2E But I could never get it completely installed. We finally gave up a=
nd bought a new hard drive. I installed it and Windows 98SE. But I coul=
d not get her modem to work and the display isn't right. It only shows 1=
6 bit color and I can't change it. Of course, I couldn't get on the inte=
rnet to download updated drivers for it.
> My question is will that stupid virus ruin the modem, too? And/or the =
display adaptor? And can anyone tell me what to do?
>
> Thanks,
>
> Jan
>
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