Hi GMan, My OS is WinXP Media Ctr. Edition 2005. We did not add a separate sound card & don't know what device drivers the tech. d/loaded when he was here. Thank you for the link .. I bookmarked it as you suggested. ...Paula ************************ Subject: -=PCTechTalk=- Re: I need help again Date: Sat, 12 Apr 2008 15:04:44 -0400 From: GMan <gman.pctt@xxxxxxxxx> Hi Paula, I'm so sorry to hear that it crashed. That's never an easy situation. Different audio drivers are available for your tower, but they are based on the computer's original operating system. Can you tell us what OS you're running on it? In addition, we will need to know if you added a separate sound card after buying the system. If you did, we will need to know the make/model of the newer sound card. I am also wondering whether or not you have already installed any of the other device drivers available at the site? Some of them are rather important and should not be overlooked. If you're not sure what I'm talking about, let me know and I'll explain further. :O) You should bookmark the page below for future reference. http://support.gateway.com/s/PC/R/GTModels/5394/5394nv.shtml If the link wraps (breaks), use the one below instead. It will take you to the same exact page as the one above. http://tinyurl.com/yqk6tu Peace, G ***************** From: "Paula" <biggmamma5@xxxxxxx> Subject: -=PCTechTalk=- I need help again Date: Sat, 12 Apr 2008 12:28:41 -0400 Last Sunday my computer crashed. We got 2 techs to come in & do a data recovery for me. Somehow we lost forever all my data beginning w/the letter "P". They couldn't retrieve it but did get most everything back. Problem now is: My sound card driver is missing & we cannot locate it anywhere online to d/load. My computer is a GT5012 we bought in 2005. The seriel # is CCT 5811005021. The BIOS prefix is NT94510J.15A.0045.2005.0802.2004. Can someone send me the audio driver, please?? We have found many links(Gateway) but cannot locate the proper driver. Thanks in advance, Paula --------------------------------------------------------------- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To unsubscribe or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To contact only the PCTT Mod Squad, write to: pctechtalk-moderators@xxxxxxxxxxxxx ---------------------------------------------------------------