-=PCTechTalk=- Re: high speed internet
- From: "Hank Smith" <hanksmith5@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Wed, 23 Jul 2008 06:32:09 -0700
was att landline good service?
----- Original Message -----
From: "Sandi Beach" <sandib2@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Tuesday, July 22, 2008 8:52 PM
Subject: -=PCTechTalk=- Re: high speed internet
> We had been with AT&T for our land lines until just this past month when
> we
> switched to Nex-Tech Rural Telephone. Also got our new cell phones from
> them. Prior to this we had cell phones with Alltel and we could not call
> or
> receive from our home. It was stand on the deck in the cold (or heat) and
> then it would often drop the call--or drive to the top of the hill! Had a
> problem with Alltel when we canceled with them--but that is another story.
> Sandi
> ----- Original Message -----
> From: "Hank Smith" <hanksmith5@xxxxxxxxx>
> To: <pctechtalk@xxxxxxxxxxxxx>
> Sent: Tuesday, July 22, 2008 6:06 PM
> Subject: -=PCTechTalk=- Re: high speed internet
>
>
>> what your phone company?
>> ----- Original Message -----
>> From: "Gman" <gman.pctt@xxxxxxxxx>
>> To: <pctechtalk@xxxxxxxxxxxxx>
>> Sent: Tuesday, July 22, 2008 3:44 PM
>> Subject: -=PCTechTalk=- Re: high speed internet
>>
>>
>>> Sandi,
>>> We had problems with the service almost from day 1. The speeds and
>>> connectivity were great at first, but soon started to drop off. Within
>>> about a month, we were hardly able to connect at all. After several
>>> calls
>>> and transfers (and a couple of months complaining), I got to speak with
>>> a
>>> WildBlue senior tech who confessed that one of their 5 satellite beams
>>> was
>>> having a serious issue and it was affecting everyone running off of that
>>> beam. During our conversation, she asked me if I would prefer to back
>>> out
>>> of my contract without penalty. I asked her to give me her personal
>>> opinion
>>> on whether the service would be fixed and improved any time soon and she
>>> said she did, but couldn't give me a timetable since the techs
>>> themselves
>>> weren't really sure what was at the root of the problem. I knew she was
>>> being real with me (a VERY strange feeling when dealing with most tech
>>> support people) so I told her I'd hang in there a little while longer.
>>> Thankfully, she was kind enough to add that offer to my records so that
>>> I
>>> could activate it later if necessary.
>>>
>>> Well, they got the beam fixed, but a few months later, we were hit
>>> with
>>> a FAP violation and our speeds were cut down to just above dial-up
>>> speeds.
>>> Our contract was for their top tier $80 US/month service (1.5Mb/second)
>>> which includes 17000Mb worth of downloads and 256Mb in uploads over any
>>> rolling 30 day period (this is much higher than Hughes FAP limit, BTW),
>>> so
>>> there was no way that we had come anywhere near that amount over the
>>> previous 30 days (or ANY 30 day period for that matter). I called to
>>> complain and was told that DishNetwork doesn't monitor bandwidth use and
>>> has
>>> no way to even look into the matter. When I asked them to put me in
>>> touch
>>> with someone at WildBlue, I was told that my contract specifically
>>> states
>>> that I can only get support directly from DishNetwork. I was absolutely
>>> livid! The speed reduction remains in place until the measured use
>>> drops
>>> below 70% of the limit, which is 11000Mb in our case. It took about 3
>>> weeks
>>> at those dial-up speeds for it to drop that low and our advertised
>>> speeds
>>> to
>>> be reinstated.
>>>
>>> By now, you can probably imagine where I'm going with this. After
>>> numerous calls, transfers and runarounds (and a couple more FAP
>>> violation
>>> accusations/speed reductions), I eventually had enough and decided to
>>> play
>>> the wildcard that wonderful WildBlue senior tech had added to my account
>>> record. I backed out of the 18-month contract after about 10 months of
>>> headaches without penalty (although they unsuccessfully tried to charge
>>> me
>>> for a lot more equipment than I had used) and switched over to the DSL
>>> that
>>> my phone company had JUST finally brought into my neighborhood.
>>>
>>> My current connection is now DSL and is the slowest speed the company
>>> offers (1.0Mb/s), but they tell us it's the best they can do for our
>>> area.
>>> The funny thing is that our perceived speeds are actually much faster
>>> than
>>> when we were using satellite internet, there's no such thing as a FAP
>>> and
>>> the company is very responsive, courteous, etc. to customer calls. Oh,
>>> and
>>> the package only costs us $20 US/month for the first year under the sale
>>> they had going at the time we signed up. That will increase to the
>>> usual
>>> $30 US/month for the second year. Faster speeds, no FAP and decent
>>> service
>>> for about 1/4 of the price? Go figure! lol
>>>
>>> Peace,
>>> Gman
>>>
>>> "The only dumb questions are the ones we fail to ask"
>>>
>>> ----- Original Message -----
>>> From: "Sandi Beach" <sandib2@xxxxxxxxx>
>>> To: <pctechtalk@xxxxxxxxxxxxx>
>>> Sent: Tuesday, July 22, 2008 5:49 PM
>>> Subject: -=PCTechTalk=- Re: high speed internet
>>>
>>>
>>>> G, did you last through your 18 month contract period or opt out
>>>> sooner?
>>>> If
>>>> sooner, what kind of a penalty did you have to pay. We will be on a 2
>>>> year
>>>> contract and that bothers me a bit. Especially when I just now thought
>>>> about cleaning the snow off the dish in the winter time!
>>>> I have explored all other options. I thought for a while we might get
>>>> high
>>>> speed with our local telephone service which is Nex-Tech rural
>>>> telephone
>>>> but
>>>> they could not see us though all the trees. I offered to negotiate
>>>> putting
>>>> up a tower on our property but they have had several offers like that.
>>>> Not
>>>> enough population out here to make that attractive to them. Then I
>>>> learned
>>>> they would be putting up another tower but when I checked on the
>>>> location
>>>> we
>>>> will still not be within sight so--- just hope HughesNet works for me.
>>>> Several people in this area have told me they are happy with them.
>>>> Sandi
>>>
>>>
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>>
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>
>
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