-=PCTechTalk=- Re: computer virus problems

G, just had a call from Pam this morning and she encountered difficulty 
getting in and out of Safe Mode.  Ended up with a black screen and rebooting 
did not help.  She thinks she followed instructions properly and thinks the 
virus just would not let her do what she needed to do.  Anyway she mentioned 
clicking on restore to most recent configuration and that did not work 
either.  It does not sound like she ever got to run MB in Safe Mode!  Bottom 
line is that the computer went back to the shop this morning.
If I remember correctly one needs to use the arrows to move around in Safe 
Mode?
I am going to see if I can get in and out of Safe Mode.  I kind of remember 
being "lost" without the mouse.  Anyway, if you don't hear from me for a 
while you will know that I am also lost in "la la" land! :-)
Sandi
----- Original Message ----- 
From: "Gman" <gman.pctt@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Sunday, July 05, 2009 10:30 PM
Subject: -=PCTechTalk=- Re: computer virus problems


> Pam, you're doing GREAT!  And if you just now learned to Copy/Paste, I'm
> quite impressed.       :)
>
> I'm just a tiny bit concerned about the one that was able to appear in the
> second.  I don't see that specific file shown in the first scan, so it got
> on there in between scans.
>
> Run Malwarebyte's Update function (under the app's 'Update' tab), reboot
> into Safe Mode and then run a third scan while in Safe Mode to make sure
> you're getting the 'All Clear'.  If not, it means you likely have 
> something
> else hiding in the background that keeps putting it back.  Running it in
> Safe Mode may allow Malwarebytes (I'm just going to call it MB from now on
> lol) to delete it for good.
>
> To reboot into Safe Mode within XP, the easiest way is to go to Start > 
> Run,
> type in the term 'MSCONFIG' (without the quotes) and press Enter.  When 
> the
> configuration utility opens, click on the BOOT.INI tab, place a check mark
> next to where it says "/SAFEBOOT", click on the OK button at the bottom 
> and
> then reboot.  The reboot should automatically take you into Safe Mode 
> where
> you can then run MB and see if the buggies are all gone.
>
> When you're finished with the scan, save the log if it finds anything (if 
> it
> doesn't, I have no need to see it).  Then, repeat the MSCONFIG 
> instructions
> above and remove that /SAFEBOOT check mark, click OK and reboot back into
> normal mode.
>
> I know this all sounds like a lot of work, but it's really easy once you 
> get
> the hang of it.      :)
>
> Oh, and in case you're interested, 'Safe Mode' only loads up the absolute
> basic things necessary to start up the operating system.  You can think of
> it as a kinda 'No Frills' version of Windows.  In Safe Mode, the buggies
> shouldn't be running in the background, so that makes it much easier for
> security software to remove them.
>
> Peace,
> Gman
>
> http://www.thevenusproject.com/index.php
>
> "The only dumb questions are the ones we fail to ask"
>
> ----- Original Message ----- 
> From: "Pam McClure" <pmcclure@xxxxxxxxxx>
> To: <pctechtalk@xxxxxxxxxxxxx>
> Sent: Sunday, July 05, 2009 10:46 PM
> Subject: -=PCTechTalk=- Re: computer virus problems
>
>
>> Gman,
>>
>> I found the first scan that I ran and here are the results.  Sorry, I 
>> just
>> learned to copy and paste a few minutes ago and need extra practice.
>>
>> Thank-you,
>> Pam
>>
>>
>> Malwarebytes' Anti-Malware 1.38
>> Database version: 2377
>> Windows 5.1.2600 Service Pack 3
>>
>> 7/5/2009 5:28:16 PM
>> mbam-log-2009-07-05 (17-28-16).txt
>>
>> Scan type: Full Scan (C:\|)
>> Objects scanned: 247153
>> Time elapsed: 40 minute(s), 34 second(s)
>>
> ...
>
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--------------------------------------------------------------------------------



No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 8.5.375 / Virus Database: 270.13.5/2220 - Release Date: 07/05/09 
17:54:00

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