-=PCTechTalk=- Re: computer virus problems

Pam, you're doing GREAT!  And if you just now learned to Copy/Paste, I'm 
quite impressed.       :)

I'm just a tiny bit concerned about the one that was able to appear in the 
second.  I don't see that specific file shown in the first scan, so it got 
on there in between scans.

Run Malwarebyte's Update function (under the app's 'Update' tab), reboot 
into Safe Mode and then run a third scan while in Safe Mode to make sure 
you're getting the 'All Clear'.  If not, it means you likely have something 
else hiding in the background that keeps putting it back.  Running it in 
Safe Mode may allow Malwarebytes (I'm just going to call it MB from now on 
lol) to delete it for good.

To reboot into Safe Mode within XP, the easiest way is to go to Start > Run, 
type in the term 'MSCONFIG' (without the quotes) and press Enter.  When the 
configuration utility opens, click on the BOOT.INI tab, place a check mark 
next to where it says "/SAFEBOOT", click on the OK button at the bottom and 
then reboot.  The reboot should automatically take you into Safe Mode where 
you can then run MB and see if the buggies are all gone.

When you're finished with the scan, save the log if it finds anything (if it 
doesn't, I have no need to see it).  Then, repeat the MSCONFIG instructions 
above and remove that /SAFEBOOT check mark, click OK and reboot back into 
normal mode.

I know this all sounds like a lot of work, but it's really easy once you get 
the hang of it.      :)

Oh, and in case you're interested, 'Safe Mode' only loads up the absolute 
basic things necessary to start up the operating system.  You can think of 
it as a kinda 'No Frills' version of Windows.  In Safe Mode, the buggies 
shouldn't be running in the background, so that makes it much easier for 
security software to remove them.

Peace,
Gman

http://www.thevenusproject.com/index.php

"The only dumb questions are the ones we fail to ask"

----- Original Message ----- 
From: "Pam McClure" <pmcclure@xxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Sunday, July 05, 2009 10:46 PM
Subject: -=PCTechTalk=- Re: computer virus problems


> Gman,
>
> I found the first scan that I ran and here are the results.  Sorry, I just
> learned to copy and paste a few minutes ago and need extra practice.
>
> Thank-you,
> Pam
>
>
> Malwarebytes' Anti-Malware 1.38
> Database version: 2377
> Windows 5.1.2600 Service Pack 3
>
> 7/5/2009 5:28:16 PM
> mbam-log-2009-07-05 (17-28-16).txt
>
> Scan type: Full Scan (C:\|)
> Objects scanned: 247153
> Time elapsed: 40 minute(s), 34 second(s)
>
... 

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