-=PCTechTalk=- Re: To fix IE 6

That's the whole thing. Actually, most problems with these systems, as we know, 
are usually problems created by the user (not intentionally, of course)... ie. 
surfing to questionable sites without protection. But, when I recommend a 
system to someone I try to recommend based on their customer service. That HP I 
was referring to was the customer's fault that it was all screwed up. And, 
admittingly, it was my fault for not double-checking for the recovery disk 
first, but good customer service could have turned this problem into a simple 
5-minute call with good results and the guarantee of more customers steered 
their way.
Back in the days, I used to only recommend Gateway. But, again, for me they had 
really good customer service. Nowadays, its changed... and not just them but 
also Dell, HP, Toshiba, Sony... all of them. Customer service is not the same 
as it used to be.

I think if we ever see a computer company that can come close to competing 
price-wise with the big-3 computer companies, and provide top-notch 
"customer-is-usually-right" attitude, THEN you're going to see Dell and the 
others be toppled.
 
======================================
= SirTroth
= ICQ: 1717439
= AIM/AOL: SirTrothX
= YAHOO: SirTroth
= MSN: SirTroth@xxxxxxxxxxx (don't email me here)
======================================
 

On Tue, 27 Jun 2006 02:08:16 -0700 (PDT), David F. Wooledge wrote:
> I didn't think you were trashing HP, but I would never buy a
> computer from them.  I think the quality is bad.  You are right in
> that recovery
> CD-Roms should be included with every system purchased.  CD-Roms
> were included for all software that came installed on my Gateway,
> including the
> full operating system.  That is one reason I purchased a Gateway.
> Dave
>
> ------------------------------
>
> From:     ~OoO~
> Date: Mon, 26 Jun 2006 09:02:07 -0400
> Subject: -=PCTechTalk=- Re: To fix IE 6
>
> You're missing the point. They could have solved the problem by
> making the recovery disk downloadable. For me to pay $20 for a
> recovery disk is nuts. But, no, I'm not an ideal customer (as no
> one really is). I never get mad or talk down to the so-called techs
> that work for Dell or HP or Gateway or any of these companies.
> They're just doing their part, I know. But, that's not the point.
> If it were Dell I were dealing with, I would say the same thing
> about them. Point is... $20 to me, as a customer, is a lot of
> money. To HP, its not, simply cause they can make it available to
> download. And, if they're concerned about paying for bandwidth,
> they can make it strictly "on-demand", after they've talked to a
> customer and determined its necessary.
>
> But, you know, as mentioned by someone else, when you buy an HP
> they tell you that you need to make your own recovery disk. But,
> you know, I don't think they emphasize the importance of this. They
> should have a very nagging screen that tells you to make the
> recovery disk and not doing so will not allow you to reinstall the
> OS without purchasing the recovery disks from HP.
>
> Anyways... I'm not trashing HP. Its just another computer
> manufacturer trying to make money, I know. I'm just criticizing
> this specific incident, and stating that I've personally never had
> good dealings with them. But, that's just me. Not saying I'm right,
> just stating my situation.
>
> ======================================
> = SirTroth
> = ICQ: 1717439
> = AIM/AOL: SirTrothX
> = YAHOO: SirTroth
> = MSN: SirTroth@xxxxxxxxxxx (don't email me here)
> ======================================
>
>
> On Sun, 25 Jun 2006 17:00:00 -0700 (PDT), David F. Wooledge wrote:
>
>> While I understand your point about the company
>> not being as consumer friendly as it could be,
>> perhaps by lying (bluffing) you are not an ideal customer either.
>> Dave
>>
>>
>> -- Original Message -----
>>> From: "~OoO~"
>>> To: "Mary Lou"
>>> Sent: Wednesday, June 21, 2006 9:53 PM
>>> Subject: -=PCTechTalk=- Re: To fix IE 6
>>>
>>>
>>>> I called them 3 times, spoke to 3 different people. The only
>>>> way I was able to get anything for free from them was by
>>>> telling them the hard drive was bad and I had to replace the
>>>> drive and had no way of using the recovery partition. Their
>>>> reply? They told me to send the drive and they would replace
>>>> it. Since I was bluffing, this was not really an option.
>>>> Customer needed his drive.
>>>>
>>>> ======================================
>>>> = SirTroth
>>>>
>>
>> --
>>
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