-=PCTechTalk=- Re: To fix IE 6

I didn't think you were trashing HP, but I would never buy a computer from 
them.  I think the quality is bad.  You are right in that recovery 
CD-Roms should be included with every system purchased.  CD-Roms were included 
for all software that came installed on my Gateway, including the 
full operating system.  That is one reason I purchased a Gateway.
Dave

------------------------------

From:     ~OoO~ <SirTroth@xxxxxxxxxxx>
Date: Mon, 26 Jun 2006 09:02:07 -0400
Subject: -=PCTechTalk=- Re: To fix IE 6

You're missing the point. They could have solved the problem by making the 
recovery disk downloadable. For me to pay $20 for a recovery disk is nuts. But, 
no, 
I'm not an ideal customer (as no one really is). I never get mad or talk down 
to the so-called techs that work for Dell or HP or Gateway or any of these 
companies. They're just doing their part, I know. But, that's not the point. If 
it 
were Dell I were dealing with, I would say the same thing about them.
Point is... $20 to me, as a customer, is a lot of money. To HP, its not, simply 
cause they can make it available to download. And, if they're concerned about 
paying for bandwidth, they can make it strictly "on-demand", after they've 
talked to a customer and determined its necessary.

But, you know, as mentioned by someone else, when you buy an HP they tell you 
that you need to make your own recovery disk. But, you know, I don't think they 
emphasize the importance of this. They should have a very nagging screen that 
tells you to make the recovery disk and not doing so will not allow you to 
reinstall the OS without purchasing the recovery disks from HP.

Anyways... I'm not trashing HP. Its just another computer manufacturer trying 
to make money, I know. I'm just criticizing this specific incident, and stating 
that I've personally never had good dealings with them. But, that's just me. 
Not saying I'm right, just stating my situation.
 
======================================
= SirTroth
= ICQ: 1717439
= AIM/AOL: SirTrothX
= YAHOO: SirTroth
= MSN: SirTroth@xxxxxxxxxxx (don't email me here)
======================================
 

On Sun, 25 Jun 2006 17:00:00 -0700 (PDT), David F. Wooledge wrote:
> While I understand your point about the company
> not being as consumer friendly as it could be,
> perhaps by lying (bluffing) you are not an ideal customer either.
> Dave
>
>
> -- Original Message -----
>> From: "~OoO~"
>> To: "Mary Lou"
>> Sent: Wednesday, June 21, 2006 9:53 PM
>> Subject: -=PCTechTalk=- Re: To fix IE 6
>>
>>
>>> I called them 3 times, spoke to 3 different people. The only
>>> way I was able to get anything for free from them was by
>>> telling them the hard drive was bad and I had to replace the
>>> drive and had no way of using the recovery partition. Their
>>> reply? They told me to send the drive and they would replace it.
>>> Since I was bluffing, this was not really an option. Customer
>>> needed his drive.
>>>
>>> ======================================
>>> = SirTroth
>
>
> --
>
>
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