-=PCTechTalk=- Re: To fix IE 6

I have a Dell and an older computer built by Best Buy (VPR Matrix) dont make 
them now.  I love my VPR Matrix the best, I did ask for certain thing to be 
built into it when they put it together.  It is really big though but runs 
quiet and have had it about five years now.  The Dell is noisy lots of times 
and do not know why yet, but I love how small it is.  That one is only two 
years old.  Have not had to deal with customer service much other than when 
I first bought it as they did not put something in I asked for but they sent 
it right on with a free gift too.


Christine
----- Original Message ----- 
From: "~OoO~" <SirTroth@xxxxxxxxxxx>
To: "L. Cruz" <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, June 26, 2006 2:47 PM
Subject: -=PCTechTalk=- Re: To fix IE 6


Whenever someone asks me for a recommendation on a system, I still recommend 
either Dell or Gateway. But, I tell them that customer service is a hit or 
miss. Could be bad, could be good. With Gateway, many years ago, I've always 
had a good experience. But, many others have reported them as being 
horrendous. There's a lot of factors that go into satisfying a customer, and 
what satisfies me might not satisfy you, know what I mean.

======================================
= SirTroth
= ICQ: 1717439
= AIM/AOL: SirTrothX
= YAHOO: SirTroth
= MSN: SirTroth@xxxxxxxxxxx (don't email me here)
======================================

On Mon, 26 Jun 2006 11:05:17 -0700, L. Cruz wrote:
> I wonder why HP (that used to be a great company...) does not offer
> the=20 recovery disk for download.  It can=B4t be the bandwidth
> because they hav= e=20
> huge files for download on their sites.  I needed a new driver and
> softwa= re=20
> for my scanner and it was over 200MB.  No problem downloading it
> and for=20 free!
>
> With all the horror stories on tech support I wonder why more
> people don=B4= t=20
> build their own computer?   I was told once that when you buy a
> computer = off=20
> the shelf you have the benefit of gurantee and tech support if
> anything g= oes=20
> wrong... What a laugh...  Having said that, I=B4ve only good to
> say a= bout=20
> HP online tech support.  Very prompt and knowledgeable.  Even so, I
> doubt= I=20 would ever buy any of their computers!!!
>
> Lil
>
>
> ----- Original Message -----=20
> From: "~OoO~"
> To: "David F. Wooledge"
> Sent: Monday, June 26, 2006 6:02 AM
> Subject: -=3DPCTechTalk=3D- Re: To fix IE 6
>
>
> You're missing the point. They could have solved the problem by
> making th= e=20
> recovery disk downloadable. For me to pay $20 for a recovery disk
> is nuts= .=20
> But, no, I'm not an ideal customer (as no one really is). I never
> get mad= or=20
> talk down to the so-called techs that work for Dell or HP or
> Gateway or a= ny=20
> of these companies. They're just doing their part, I know. But,
> that's no= t=20
> the point. If it were Dell I were dealing with, I would say the
> same thin= g=20 about them.
> Point is... $20 to me, as a customer, is a lot of money. To HP, its
> not,=20 simply cause they can make it available to download. And,
> if they're=20 concerned about paying for bandwidth, they can make
> it strictly "on-deman= d",=20
> after they've talked to a customer and determined its necessary.
>
> But, you know, as mentioned by someone else, when you buy an HP
> they tell= =20
> you that you need to make your own recovery disk. But, you know, I
> don't=20 think they emphasize the importance of this. They should
> have a very nagg= ing=20
> screen that tells you to make the recovery disk and not doing so
> will not= =20
> allow you to reinstall the OS without purchasing the recovery disks
> from = HP.
>
> Anyways... I'm not trashing HP. Its just another computer
> manufacturer=20 trying to make money, I know. I'm just criticizing
> this specific incident= ,=20
> and stating that I've personally never had good dealings with them.
> But,=20 that's just me. Not saying I'm right, just stating my
> situation.
>
> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
> 3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D =3D SirTroth =3D
> ICQ: 1717439 =3D AIM/AOL: SirTrothX =3D YAHOO: SirTroth =3D MSN:
> SirTroth@xxxxxxxxxxx (don't email me here)
> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
> 3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
>
>
> On Sun, 25 Jun 2006 17:00:00 -0700 (PDT), David F. Wooledge wrote:
>
>> While I understand your point about the company
>> not being as consumer friendly as it could be,
>> perhaps by lying (bluffing) you are not an ideal customer either.
>> Dave
>>
>>
>> -- Original Message -----
>>> From: "~OoO~"
>>> To: "Mary Lou"
>>> Sent: Wednesday, June 21, 2006 9:53 PM
>>> Subject: -=3DPCTechTalk=3D- Re: To fix IE 6
>>>
>>>
>>>> I called them 3 times, spoke to 3 different people. The only
>>>> way I was able to get anything for free from them was by
>>>> telling them the hard drive was bad and I had to replace the
>>>> drive and had no way of using the recovery partition. Their
>>>> reply? They told me to send the drive and they would replace
>>>> it. Since I was bluffing, this was not really an option.
>>>> Customer needed his drive.
>>>>
>>>> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
>>>>
> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
>>>> =3D SirTroth
>>>>
>>
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