-=PCTechTalk=- Re: To fix IE 6

Whenever someone asks me for a recommendation on a system, I still recommend 
either Dell or Gateway. But, I tell them that customer service is a hit or 
miss. Could be bad, could be good. With Gateway, many years ago, I've always 
had a good experience. But, many others have reported them as being horrendous. 
There's a lot of factors that go into satisfying a customer, and what satisfies 
me might not satisfy you, know what I mean.
 
======================================
= SirTroth
= ICQ: 1717439
= AIM/AOL: SirTrothX
= YAHOO: SirTroth
= MSN: SirTroth@xxxxxxxxxxx (don't email me here)
======================================
 
On Mon, 26 Jun 2006 11:05:17 -0700, L. Cruz wrote:
> I wonder why HP (that used to be a great company...) does not offer
> the=20 recovery disk for download.  It can=B4t be the bandwidth
> because they hav= e=20
> huge files for download on their sites.  I needed a new driver and
> softwa= re=20
> for my scanner and it was over 200MB.  No problem downloading it
> and for=20 free!
>
> With all the horror stories on tech support I wonder why more
> people don=B4= t=20
> build their own computer?   I was told once that when you buy a
> computer = off=20
> the shelf you have the benefit of gurantee and tech support if
> anything g= oes=20
> wrong... What a laugh...  Having said that, I=B4ve only good to
> say a= bout=20
> HP online tech support.  Very prompt and knowledgeable.  Even so, I
> doubt= I=20 would ever buy any of their computers!!!
>
> Lil
>
>
> ----- Original Message -----=20
> From: "~OoO~"
> To: "David F. Wooledge"
> Sent: Monday, June 26, 2006 6:02 AM
> Subject: -=3DPCTechTalk=3D- Re: To fix IE 6
>
>
> You're missing the point. They could have solved the problem by
> making th= e=20
> recovery disk downloadable. For me to pay $20 for a recovery disk
> is nuts= .=20
> But, no, I'm not an ideal customer (as no one really is). I never
> get mad= or=20
> talk down to the so-called techs that work for Dell or HP or
> Gateway or a= ny=20
> of these companies. They're just doing their part, I know. But,
> that's no= t=20
> the point. If it were Dell I were dealing with, I would say the
> same thin= g=20 about them.
> Point is... $20 to me, as a customer, is a lot of money. To HP, its
> not,=20 simply cause they can make it available to download. And,
> if they're=20 concerned about paying for bandwidth, they can make
> it strictly "on-deman= d",=20
> after they've talked to a customer and determined its necessary.
>
> But, you know, as mentioned by someone else, when you buy an HP
> they tell= =20
> you that you need to make your own recovery disk. But, you know, I
> don't=20 think they emphasize the importance of this. They should
> have a very nagg= ing=20
> screen that tells you to make the recovery disk and not doing so
> will not= =20
> allow you to reinstall the OS without purchasing the recovery disks
> from = HP.
>
> Anyways... I'm not trashing HP. Its just another computer
> manufacturer=20 trying to make money, I know. I'm just criticizing
> this specific incident= ,=20
> and stating that I've personally never had good dealings with them.
> But,=20 that's just me. Not saying I'm right, just stating my
> situation.
>
> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
> 3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D =3D SirTroth =3D
> ICQ: 1717439 =3D AIM/AOL: SirTrothX =3D YAHOO: SirTroth =3D MSN:
> SirTroth@xxxxxxxxxxx (don't email me here)
> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
> 3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
>
>
> On Sun, 25 Jun 2006 17:00:00 -0700 (PDT), David F. Wooledge wrote:
>
>> While I understand your point about the company
>> not being as consumer friendly as it could be,
>> perhaps by lying (bluffing) you are not an ideal customer either.
>> Dave
>>
>>
>> -- Original Message -----
>>> From: "~OoO~"
>>> To: "Mary Lou"
>>> Sent: Wednesday, June 21, 2006 9:53 PM
>>> Subject: -=3DPCTechTalk=3D- Re: To fix IE 6
>>>
>>>
>>>> I called them 3 times, spoke to 3 different people. The only
>>>> way I was able to get anything for free from them was by
>>>> telling them the hard drive was bad and I had to replace the
>>>> drive and had no way of using the recovery partition. Their
>>>> reply? They told me to send the drive and they would replace
>>>> it. Since I was bluffing, this was not really an option.
>>>> Customer needed his drive.
>>>>
>>>> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
>>>>
> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
>>>> =3D SirTroth
>>>>
>>
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