-=PCTechTalk=- Re: Technical Support
- From: "Dolores" <dshelham@xxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Sun, 16 Jul 2006 15:06:39 -0400
This is good news - we almost had a call center in our area but they decided
despite huge tax cuts, incentives, etc. that it would be too expensive to
run so they are looking elsewhere. Dolores
----- Original Message -----
From: "David F. Wooledge" <wooledge001@xxxxxxxx>
To: "PcTechTalk" <pctechtalk@xxxxxxxxxxxxx>
Sent: Friday, July 14, 2006 7:01 PM
Subject: -=PCTechTalk=- Technical Support
>A while thee was a thread concerning tech support by computer manufactures
>and software companies. The short article below and the link to the full
>article is good news. Often when you call any company for tech or other
>help and even to order a product, the call goes to a large call center that
>answers for many other companies. This can be a reason for poor help has
>the employee is reading from a script and that script is all she knows
>about your product. Here in Erie we have two large companies that run call
>centers and the people answer calls for many companies, at one time even
>the old ATT phone company.
>
>
> Gateway takes support to the heartland
> PC maker unveils facility to help reduce amount of customer support it
> outsources to other companies.
> Thursday July 13, 2006 01:41PM PDT
>
> Dave
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