-=PCTechTalk=- Re: Searching for another Office 3000 --WINDOWS INSTALLER

O.K. guys, here it is.  I copied both my correspondence to them and their 
reply so you can see if it sounds like the same thing.  I did not have to 
contact them again as the first thing I tried worked:
Here it is:

Dear Joyce,

Thank you for contacting HP Total Care.

I understand that you are receiving an error message stating 'error 1706
no valid source can be found' when trying to scan from your HP
Photosmart 3210xi all-in-one.

I do apologise for the inconvenience caused to you with this issue. I
will certainly do my best to resolve this issue as you are a valuable
customer of HP. However, it may take few e-mail interactions to resolve
this issue completely. Your patience is appreciated.

Joyce, to resolve the error, "No valid source could be found", please
follow the steps I have given below

=== Steps to be followed ===

*  Insert the CD-Rom and cancel the installation.

*  Right click 'X:', where 'X:'is a CD-Rom drive letter and click on
'Open' to see the contents.

*  Now double click on 'Set up' folder.

*  Now double click on 'aio_scan' folder to open it.

*  Locate the file 'aio_scan.msi' and right click on it and select
'repair' option under it.

*  Again right click on the same file and click on 'install' option.

*  Follow the steps  1 and 2 for location 'X:/ setup/'

*  Now double click on 'scan' folder.

*  Locate the file 'scan.msi', right click it and select 'repair' and
again right click and select 'install' option.

Now try scanning again. If you find the issue persist, please get back
to us with the screen shot of the error message by following the steps

It would help me to provide you with an accurate solution if you could
send me a screenshot of the error message you received.

You can paste the screenshot(s) in a Microsoft Word document and attach
it with your reply.  Please ensure that the attachment does not exceed
2 MB in size.

To save a screenshot in a Microsoft Word document, perform these steps:

1.  Make sure that the window you want to capture is the active window.
    This would be the window where the error message is displayed.
2.  Simultaneously press the Alt and the PrtScn (or Print Screen)
    keys.
3.  Click Start, Programs, and then Microsoft Word.
4.  Click the Edit menu and then click Paste.  The screenshot is now
    pasted in the Word document.
5.  From the File menu, click the "Save As" option and save the file on
    the Desktop.

     NOTE:  You can save multiple screenshots in a single Microsoft
            Word document.

The screenshot is now saved on your computer and is ready to be sent as
an e-mail attachment.

I want to be sure the troubleshooting steps I provided resolve the
issue.  If the issue continues, please reply to this message with the
results.  We will be glad to assist you further.

You may receive an e-mail survey regarding your e-mail support
experience.  We would appreciate your feedback.

HP Total Care is a J.D. Power and Associates Certified Technology
Service and Support Center, recognized for consistently providing "An
Outstanding Customer Service Experience".  For information on keeping
your HP and Compaq products up and running, please visit our Web site
at:

http://www.hp.com/go/totalcare


Sincerely,

Paul
HP Total Care


Our advice is strictly limited to the question(s) asked and is based on
the information provided to us.  HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information.  Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/support.


Original Message Follows:
-------------------------

hp e-mail support
webform_submit_time : Tue Oct 17 11:17:37 EDT 2006
webform_url : 
http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&sni=hpphotosma447851
remote_host : wwemail.support.hp.com
language : United States - English [en]
template : hpq_aio
product_name : HP Photosmart 3210xi All-in-One
first_name : Joyce
last_name : McClure
email_address : jmcclure@xxxxxxxxxxxxxxxx
phone_number : 785-543-5563
country_areacode : 11
country : United States of America [US]
problem_area : error messages
purchase_date : Jun/2006
serial_number : MY64FB4234
operating_system : Microsoft Windows XP
model_number :
connection : usb cable
error_message : Error 1706. No valid source could be found.  The windows
installer cannot continue
problem_description : A Windows Installer box pops up every time I scan
and at every start up of my computer.  It says, "Preparing to Install.
Please wait while windows configures scan." Then "Gathering required
Information" and a bar appears.  Then "The feature you are trying to use
is on a CDROM or removable disk that is not available.  Insert the scan
disk and click o.k. "  Then "Error 1706. No valid source could be
found. The Windows installer cannot continue."
I have to cancel numerous times before this goes away.  My scanner works
fine after I wade through the popup Windows Installer thing.
I have gone to the driver and software site but when I click on Check to
see if I need any of these, the window comes up blank.
How can I tell if I need a new driver?
Please help|
Joyce
trouble_shooting : I have run virus scan, Spybot and AdAware and all is
well there.  I have googled the error number and have found the Windows
Installer CleanUp Utility and it lists a large number of programs and
software that has been installed by Windows Installer.  I am afraid to
use it|  Hoping there is a patch or some easier solution.  I have
downloaded and installed the latest version of Windows Installer.  No
help.
setting_changes : None that I can think of.  I can't say with certainty
but I think this occurred the first time I tried to scan something.
Everything else works without this installer popping up.  I tried the
copy function and no pop ups there. And, of course, I have been printing
with it from the time I purchased it. This started in August, went away
for a while and then started popping up again a few weeks ago.  It is
fairly easy to cancel it out upon computer start up.  Takes maybe 4 or 5
cancels.  But when I start a scan it is very persistent about wanting to
install something.
tech_skill : beginner


----- Original Message ----- 
From: "Puter25" <Puter25@xxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Tuesday, October 30, 2007 2:57 PM
Subject: -=PCTechTalk=- Re: Searching for another Office 3000 --WINDOWS 
INSTALLER


> Sandi,  Will you send that correspondence to me.  I think my Dad may be
> having the same problem (he uses HP).
> Thanks,
> Deane
>
> ----- Original Message ----- 
> From: "Sandi Beach" <sandib2@xxxxxxxxx>
> To: <pctechtalk@xxxxxxxxxxxxx>
> Sent: Tuesday, October 30, 2007 12:46 PM
> Subject: -=PCTechTalk=- Re: Searching for another Office 3000 --WINDOWS
> INSTALLER
>
>
> | Jan, does your senior have an HP Printer?  I found my correspondence 
> with
> | them and the procedure they had me go through did fix it.  If your 
> problem
> | is HP related I can send you a copy of that correspondence---- or you 
> can
> | contact HP website and give them the error message and the problem. 
> They
> | were very good to respond promptly by e-mail.
> | Sandi
> | ----- Original Message ----- 
> | From: "Jan Robey" <hrstreak@xxxxxxxxxxx>
> | To: "_PCTechTalk" <pctechtalk@xxxxxxxxxxxxx>
> | Sent: Tuesday, October 30, 2007 7:08 AM
> | Subject: -=PCTechTalk=- Re: Searching for another Office 3000 --WINDOWS
> | INSTALLER
> |
> |
> | > Hello Mike,
> | >
> | > One of my seniors also has the problem of 'Windows Installer' popping 
> up
> | > constantly & it is driving her crazy.  I too followed the directions 
> of
> | > repair using the CD but it did no good.  And I went through Control
> Panel,
> | > add & Remove programs & took out Office 2003.  But that didn't work
> | > either.
> | > Windows Installer just keeps popping up!  I disabled it, but is that a
> | > temporary fix?  I am wondering what important role Windows Installer
> plays
> | > in the operation of the computer.  If it is important, what can be 
> done
> to
> | > keep it enabled without it constantly popping up?
>
>
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>
> -- 
> No virus found in this incoming message.
> Checked by AVG Free Edition.
> Version: 7.5.488 / Virus Database: 269.15.10/1091 - Release Date: 
> 10/24/2007 2:31 PM
>
> 


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