I had the same problem with the identical scanner awhile ago and I went to HP's website along with number that displayed in my 'illegal operation' and was able to find the help here: http://www.hp.com/cgi-bin/cposupport/ccsearch/displayans?sni=hpscanjet318408 &lang=en&qry=illegal+operation Kathryn ----- Original Message ----- From: "SandiBeach" <SandiBeach@xxxxxxxxxxxx> To: "pctechtalk" <pctechtalk@xxxxxxxxxxxxx> Sent: Monday, October 14, 2002 6:40 PM Subject: -=PCTechTalk=- Scanner problem I have a Hewlett-Packard ScanJet 3300C and Win 98 SE. Today every time I try to scan a picture, a message pops up that this program has performed an illegal operation and will be closed. Rebooting has not helped. Any ideas, anyone, as to what my problem might be? I ran Reg Clean, Clean Up and Scanned for viruses with Norton. Nothing helping. Surely my unchecking some startup items would not cause this as I have been very careful to do only those that were recommended. I cannot think of anything else I have done. No recent downloads, etc. Sandi To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/