No joy in NJ tonight. I uninstalled the scanner software, disabled Norton, reinstalled scanner software - receive the Java Virtual Machine cannot be loaded message again and of course the scanner did not work. On to the next step? -----Original Message----- From: pctechtalk-bounce@xxxxxxxxxxxxx [mailto:pctechtalk-bounce@xxxxxxxxxxxxx]On Behalf Of Gman Sent: Tuesday, February 24, 2009 8:24 PM To: pctechtalk@xxxxxxxxxxxxx Subject: -=PCTechTalk=- Re: Re-stallation of HP Scanner a bust There's a chance that removing that older Java (6 update 7) will also remove the limitations you're seeing. On the other hand, it may be some leftover from the Office 2007 attempt that's getting in the way. Try removing the older Java and see what happens. If that doesn't work, move onto reinstalling the scanner software with your AV disabled. If all of that fails to bring you joy, we can try removing ALL Office products, cleaning up the system and then reinstalling Office 2000. Peace, Gman http://www.bornagainamerican.org "The only dumb questions are the ones we fail to ask" ----- Original Message ----- From: "lavalier" <lavalier@xxxxxxxxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Tuesday, February 24, 2009 8:08 PM Subject: -=PCTechTalk=- Re: Re-stallation of HP Scanner a bust > Gman- > I'm sorry I wasn't very clear. Firt, I did d/l the latest versions of > Java. > In my add/remove window I show these two Java references: > Java 6 update 7 > Java 6 update 11 > > Then I updated the latest XP Windows downloads. Rebooted and when I > attempted to use my scanner I received the following message: > > "An error occurred communicating with the scanning device. please ensure > that the scanning deviceis connected properly and try again" > > I tried diffeerent USP ports and even tried a different USB cable. Still > the same message. The only thing I havn't done was to try reinstalling > with > my Norton Security turned off. I understand that this can cause issues > and > I suppose that will be my next task. > > But I have to admit that my computers issue could be my own fault. I've > installed and uninstalled so many different programs including upgrading > to > the trial Office 2007 from Office 2000, but fianlly not signing up for > 2007 > and going back to using Office 2000. Since then all kinds of wacky things > have been happening. I really should set up one of my older computers to > play with as was suggested, but I just haven't gotten around to it. :( --------------------------------------------------------------- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To subscribe, unsubscribe or modify your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To contact only the PCTT Mod Squad, write to: pctechtalk-moderators@xxxxxxxxxxxxx To join the PCTableTalk off-topic group, send a blank email to: pctabletalk+subscribe@xxxxxxxxxxxxxxxx --------------------------------------------------------------- --------------------------------------------------------------- Please remember to trim your replies (including this sentence and everything below it) and adjust the subject line as necessary. To subscribe, unsubscribe or modify your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ To contact only the PCTT Mod Squad, write to: pctechtalk-moderators@xxxxxxxxxxxxx To join the PCTableTalk off-topic group, send a blank email to: pctabletalk+subscribe@xxxxxxxxxxxxxxxx ---------------------------------------------------------------