-=PCTechTalk=- Re: Re-stallation of HP Scanner a bust
- From: lavalier <lavalier@xxxxxxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Tue, 24 Feb 2009 20:08:13 -0500
Gman-
I'm sorry I wasn't very clear. Firt, I did d/l the latest versions of Java.
In my add/remove window I show these two Java references:
Java 6 update 7
Java 6 update 11
Then I updated the latest XP Windows downloads. Rebooted and when I
attempted to use my scanner I received the following message:
"An error occurred communicating with the scanning device. please ensure
that the scanning deviceis connected properly and try again"
I tried diffeerent USP ports and even tried a different USB cable. Still
the same message. The only thing I havn't done was to try reinstalling with
my Norton Security turned off. I understand that this can cause issues and
I suppose that will be my next task.
But I have to admit that my computers issue could be my own fault. I've
installed and uninstalled so many different programs including upgrading to
the trial Office 2007 from Office 2000, but fianlly not signing up for 2007
and going back to using Office 2000. Since then all kinds of wacky things
have been happening. I really should set up one of my older computers to
play with as was suggested, but I just haven't gotten around to it. :(
-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx]On Behalf Of Gman
Sent: Tuesday, February 24, 2009 2:56 AM
To: pctechtalk@xxxxxxxxxxxxx
Subject: -=PCTechTalk=- Re: Re-stallation of HP Scanner a bust
"As if it was never installed"? I'm not sure whether that means it didn't
help with the scanner install or something else you expected never changed.
When you were in Add/Remove, did you notice any other (i.e. older) versions
of Java on their own separate line? If yes, those need to be uninstalled.
It may be that the scanner software was unable to register the files it
needs in order to run through Java. In this situation, registering a file
or files means telling the registry to load them into memory and continue to
load them upon every boot or reboot. Most drivers work this way, but
occasionally a security app will prevent the install from being as
successful as it may otherwise appear. The cure for this is to uninstall
the software, reboot, turn off or disable the security app that's
interfering and then install the software again. Of course, the security
app should be enabled again once the install if completely finished. The
usual culprits are the main antivirus program that monitors everything, but
it could also be caused by several other more strict security apps.
Peace,
Gman
http://www.bornagainamerican.org
"The only dumb questions are the ones we fail to ask"
----- Original Message -----
From: "lavalier" <lavalier@xxxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, February 23, 2009 9:46 PM
Subject: -=PCTechTalk=- Re: Re-stallation of HP Scanner a bust
>I am in the process of reinstalling Java. I have ver 6. I d/l last night,
> but as soon as I rebooted it was as if I never installed. So i'm trying
> again tonight.
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