-=PCTechTalk=- Re: Recovery CDs revisited

I also have Compac--less than a year old.
My AV says that recovery system on d drive which is where the recovery data 
is, is corrupt...??? Now I made a set of disks per instructions BEFORE it 
was ever scanned to find THAT out and have had to use them a time or two and 
everything came up ok? go figure that one.. I have used several other AVs to 
scan the D: drive and not come up with currupt. Only Avast says so..Makes me 
kinda wonder who is what?
----- Original Message ----- 
From: "Don Wilcox" <dsw32952@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Cc: "Compaq Presario Notebook E-mail Support" 
<presarionotebook_support_en@xxxxxxxxxxxxxxxxxxx>
Sent: Monday, November 27, 2006 12:30 PM
Subject: -=PCTechTalk=- Recovery CDs revisited


This topic comes up from time to time so I thought I would share my
experience with Compaq/HP customer Support.

I bought a new laptop last night and tried to make a set of Recovery CDs in
case I ever needed it.  This set is created using the data in the recovery
partition.  Apparently the Recovery partition or the Recovery Data is
corrupted so it is a good thing I tried.  Imagine where I would be in 6
months and needed to recover using the recovery partition.

Anyway.... this morning I logged onto the Compaq website and sent off an
email message explaining the situation.  Within *MINUTES* I had both the
automated reply and the answer to my problem.

Their response asked me try something and if it failed also they would send
me a recovery CD.

No muss.  No Fuss.  Just good plain customer service, the way I like it.  I
expect to see the recovery cd in a few days.

So, hats off to Compaq!

Don

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