I should say..I removed it and reinstalled it. And..it appears to be running just fine. I did both Norton Systemworks and Norton Personal Firewall. If you are just dealing with the stand alone version of the virus software ... the uninstall may not be as complicated as mine was for the Systemworks and the Firewall. Also, you have to read very slowly and carefully as instructions are different..for each software package..... By the way... I was asked how long it normally takes to virus scan my whole system. Since I had flaky stuff happen yesterday mornning. I ran it again (a complete system scan) when I went to bed last night...and..... It took 4 & 1/2 hours to do 703, 418 files! I installed a bunch of programs yesterday..and have tons to do..... But... this includes my backup drive that is redundant info. Rose ----- Original Message ----- From: <TechRose@xxxxxxxxxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Monday, May 12, 2003 3:46 PM Subject: -=PCTechTalk=- Re: Nortons vs others -- HELP Bob, I JUST went through removing Norton Systemworks this last week/weekend. It is NOT as ugly as it sounds. But, that said..it is something I had to do in complete silence..and I printed out all the articles..and there are several to go through. Something happened to my Norton..it was no longer protecting my email..and something else was not working.. I went to the site.. and waddled my way through thier instructions..and I had to print several articles as one article led me to anther for a specific thing...(If you print their articles..be smarted than me..look on the page for printer friendly or somethig like that...and use that to print rather than the priner on the Explorer bar..as that cuts off words...duh! on me!) I did all the steps.. and was nervous through it..but..I paid my money.. and dang..I wanted my product... plus.. unless I was going to reformat..the Norton not properly installed might cause grief with any new program I installed....... Now.. they do have a link..on how to back up the registry... I would do that for sure....... I do own Go Back.. so that too gave me a little confidence.. and with System Restore...(I did create a new restore point before I started) I felt ok..still nervous..but ok..... I am happy to say.. Norton Systemworks 2003 is working just fine...and so is Norton Personal FireWall..and by the way...the pop up stopper in the firewall does a great job...I sure noticed the difference the couple of days it was not installed.....lol! So Bob, think about going through the steps listed in Norton..... Do not be afraid..just respectful..... If listing all the steps in order...and checking that as you do them helps.... do that... If you are afraid you skipped a step..ask someone to proof your list with you....... Hang in there Bob.... Norton is powerful..and helps keep my machine running well.... I would have to fight to give it up... Hugs, Rose Las Vegas Come to Vegas and bring your puter... my other half and I will cheer you on! ----- Original Message ----- From: "BashfulBob" <BashfulBob@xxxxxxxxxxxx> To: "PCTT" <pctechtalk@xxxxxxxxxxxxx> Sent: Monday, May 12, 2003 1:06 PM Subject: -=PCTechTalk=- Nortons vs others -- HELP hi I am seeking advice on which AV I should purchase other than Norton's. It seems that when I went to d/l their renewal subscription something went array and the Live update that was suppose to come up to finish the update did not. Thus the new up date did not happen and after two and a half weeks of sending emails back an forth, they want me to call them (at $30 flat fee or 2.95 per minute) to walk me thru the removal of the live update and re install it. It seems that you need to go into the registry, which I feel apprehensive about, especially after all there previous ill advise in resolving the matter. Example, Last email they gave me a number to call and said that ... may be fee based... The next sentence they said that the call would be fee based. I ask them to make up their minds (in so many words) and let me know. (Its fee based they informed me) So I am at the point where I am ready to switch to another AV after being with Norton's for over 10 years. It chills me to give them another dollar but I am beginning to be willing to spend $100 with another company to get 3-4 AV's. (yes I need that many) I have been to trend micro's site and talked with many people there and at least they have a live person to help you and they were informative and helpful. For anyone's info, the firewall that is included in PC chillin's AV will not work on a LAN and is not a full fledge firewall. Also they do not have a full fledged firewall. So does anyone out there have a recommendation for another AV, where you can talk to a live person about problems. Also a recommendation for a full fledged firewall for my LAN would be of help to. My LAN consists of a 450 with 98SE, another that is dual boot, 98se and win2k, and a laptop XP home. I have a forth that is a 266 with Linux installed and may be bringing it on line in a month. Also Micro trend is not workable with Linux. Thanks in advance. Life is what happens in between plans. 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