-=PCTechTalk=- Re: Nortons vs others -- HELP
- From: "SandiBeach" <SandiBeach@xxxxxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Mon, 12 May 2003 16:51:09 -0500
I, too, had trouble getting answers when I used Panda. It was the first
virus protection I had and when the subscription expired they did not notify
me--it just stopped working and I had to find out what to do. Since I was
new to computers I did not know to look for expiring subscriptions, etc. I
was without protection for quite a while as I tried to figure out how to
upgrade, etc. Keyboard Cowboy steered me to Norton and I have never
regretted that change.
This occurred about the time of the 9-11 attack and I blamed a lot of the
miscommunications on that but maybe not.
Sandi
----- Original Message -----
From: "Terry" <glutathionemiracles@xxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, May 12, 2003 3:45 PM
Subject: -=PCTechTalk=- Re: Nortons vs others -- HELP
> I'm using Panda, however it's an older version, bought on
> sale. Mostly I like it, but have a few problems. It
> automatically deletes what it thinks are viruses, but a
> couple of viruses that were supposedly in my OE folders were
> deleted. It gave only the folder name that they were in,
> not the sender or anything else. These folders have very
> limited rules and I have a hard time understanding how a
> virus email could have been placed in them, all things that
> go in them are from large companies that I have not had any
> problems with. Also, my Bounce Spam email program, which
> was virus scanned before installing, was deleted recently.
> Panda said it had a virus called Flooder/Bounce, when
> clicking on the more info on this virus option, it had no
> information on the virus. I have since redownloaded this
> from PC World and from HackAttack sites, both times Panda
> had deleted it. I also uninstalled Panda, reinstalled an
> updated version, updated it and again downloaded the Bounce
> Spam email from both sites listed above. Panda will not let
> me install it, it deletes the program, leaving only the
> readme file. I contacted Panda, which advertises 24/7
> support. I have not heard anything. The last time I
> contacted their support, it was several days before I
> received a reply. That reply gave detailed instructions on
> uninstalling and getting an updated version of Panda....the
> instructions did not work. I managed to do what they told
> me to but the instructions they gave were incorrect, the
> page I was supposed to log on to had no place to log on, the
> whole process they gave for me to download the updated
> version was incorrect. If I wasn't so stubborn, I would
> have given up and gotten a different antivirus. I have real
> issues with the quality of their customer support. Although
> I had more problems with Norton, their customer support was
> much more responsive and responses were immediate, even if
> sometimes the questions I asked were misunderstood. I was
> always able to clear it up and get answers the same day.
> My opinion only,
> Terry
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