-=PCTechTalk=- Re: Nortons vs others -- HELP
- From: Robert Carneal <carnealr@xxxxxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Mon, 12 May 2003 15:57:14 -0500
Let me be clear please. I do not have, nor use the actual Panda software on
my computer.
I am discussing the ONLINE Antivirus Scan by Panda. I have had very
favorable results from this. Always though, anything I have that checks for
a virus I deactivate prior to using the online scan. I did not mean to
imply I have and use the Panda software here on my PC. Sorry about that
confusion.
Robert
At 02:45 PM 5/12/2003 Monday -0600, you wrote:
>I'm using Panda, however it's an older version, bought on
>sale. Mostly I like it, but have a few problems. It
>automatically deletes what it thinks are viruses, but a
>couple of viruses that were supposedly in my OE folders were
>deleted. It gave only the folder name that they were in,
>not the sender or anything else. These folders have very
>limited rules and I have a hard time understanding how a
>virus email could have been placed in them, all things that
>go in them are from large companies that I have not had any
>problems with. Also, my Bounce Spam email program, which
>was virus scanned before installing, was deleted recently.
>Panda said it had a virus called Flooder/Bounce, when
>clicking on the more info on this virus option, it had no
>information on the virus. I have since redownloaded this
>from PC World and from HackAttack sites, both times Panda
>had deleted it. I also uninstalled Panda, reinstalled an
>updated version, updated it and again downloaded the Bounce
>Spam email from both sites listed above. Panda will not let
>me install it, it deletes the program, leaving only the
>readme file. I contacted Panda, which advertises 24/7
>support. I have not heard anything. The last time I
>contacted their support, it was several days before I
>received a reply. That reply gave detailed instructions on
>uninstalling and getting an updated version of Panda....the
>instructions did not work. I managed to do what they told
>me to but the instructions they gave were incorrect, the
>page I was supposed to log on to had no place to log on, the
>whole process they gave for me to download the updated
>version was incorrect. If I wasn't so stubborn, I would
>have given up and gotten a different antivirus. I have real
>issues with the quality of their customer support. Although
>I had more problems with Norton, their customer support was
>much more responsive and responses were immediate, even if
>sometimes the questions I asked were misunderstood. I was
>always able to clear it up and get answers the same day.
>My opinion only,
>Terry
>
>----- Original Message -----
>From: "Robert Carneal" <carnealr@xxxxxxxxxxxx>
>To: <pctechtalk@xxxxxxxxxxxxx>
>Sent: Monday, May 12, 2003 1:37 PM
>Subject: -=PCTechTalk=- Re: Nortons vs others -- HELP
>
>
>Bob-
>
>Have you heard of Panda Software? They are my second choice
>for an AV. The
>url is:
>(http://www.pandasoftware.com)
>
>I subscribe to their daily Oxygen newsletter which discusses
>viruses
>currently out (of course it will suggest Panda Software) ,
>and how to get
>rid of it.
>
>They also have an online AV scan which you can use (be sure
>to deactivate
>your current AV first).
>
>I do not work for them, and do not do any testing for them.
>My first
>preference is still Norton, but I have and do fall back to
>Panda as needed.
>
>Robert
>
>At 03:06 PM 5/12/2003 Monday -0500, you wrote:
> >hi
> >
> >I am seeking advice on which AV I should purchase other
>than Norton's.
> >
> >It seems that when I went to d/l their renewal subscription
>something went
> >array and the Live update that was suppose to come up to
>finish the update
> >did not. Thus the new up date did not happen and after two
>and a half
> >weeks of sending emails back an forth, they want me to call
>them (at $30
> >flat fee or 2.95 per minute) to walk me thru the removal of
>the live
> >update and re install it. It seems that you need to go into
>the registry,
> >which I feel apprehensive about, especially after all there
>previous ill
> >advise in resolving the matter. Example, Last email they
>gave me a number
> >to call and said that ... may be fee based... The next
>sentence they said
> >that the call would be fee based. I ask them to make up
>their minds (in so
> >many words) and let me know. (Its fee based they informed
>me)
> >
> >So I am at the point where I am ready to switch to another
>AV after being
> >with Norton's for over 10 years. It chills me to give them
>another dollar
> >but I am beginning to be willing to spend $100 with another
>company to get
> >3-4 AV's. (yes I need that many)
> >
> >I have been to trend micro's site and talked with many
>people there and at
> >least they have a live person to help you and they were
>informative and
> >helpful.
> >
> >For anyone's info, the firewall that is included in PC
>chillin's AV will
> >not work on a LAN and is not a full fledge firewall. Also
>they do not have
> >a full fledged firewall.
> >
> >So does anyone out there have a recommendation for another
>AV, where you
> >can talk to a live person about problems. Also a
>recommendation for a full
> >fledged firewall for my LAN would be of help to. My LAN
>consists of a 450
> >with 98SE, another that is dual boot, 98se and win2k, and a
>laptop XP
> >home. I have a forth that is a 266 with Linux installed and
>may be
> >bringing it on line in a month. Also Micro trend is not
>workable with Linux.
> >
> >Thanks in advance.
> >
> >Life is what happens in between plans.
> >
>
>
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