hmmmm ok - there is : Windows Installer Redistributable (x86/Win9x) http://www.microsoft.com/downloads/release.asp?ReleaseID=17343 Windows Installer Redistributable (x86/NT 4.0) http://www.microsoft.com/downloads/release.asp?ReleaseID=17344 The operating system is windows XP home. what do you think? Cris ----- Original Message ----- From: Robert Andrew Dulaney Jr. To: pctechtalk@xxxxxxxxxxxxx Sent: Wednesday, January 11, 2006 4:09 AM Subject: -=PCTechTalk=- Re: Norton install problems go to microsoft website and search for Windows Installer choose the one appicaple to the OS you are working on Cris <cris@xxxxxxxxxxxxxxxx> wrote: A friend took me to her mother's house tonight to work on her computer. I ran some programs and removed over 4000 malware files. I ran CleanUP! and it ran for almost an hour - it free'd up 1 1/2 gigs of space! The problem - they had an old norton on there - 2002 - only parts of it are still there. They don't have the install disk. It won't uninstall. They bought norton 2006. It won't install. It ran an original check - and said that the windows install file needed to be updated, and it supposedly did that. Then it said - error can't install. I clicked on the link it gave for errors, and it mentioned removing the old norton. I couldn't follow how to remove the norton that old. I ran registry mechanic - thinking it would get rid of the odd files, but it didn't - it did find over 1000 errors tho... so - they want norton on there. I put AVG on there until I can go back next week. does anyone have any suggestions for me? how to remove the old norton? what about this windows file? I also couldn't install microsoft's anti-spyware on their computer - it said the same thing - the windows install file was missing. They are older and tired - and I was getting tired, so we decided to tackle this again next week. Thanks!!!! Cris -- <Please delete this line and everything below.> To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/