-=PCTechTalk=- Re: Norton install problems
- From: "Robert Andrew Dulaney Jr." <rdulaneyjr@xxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Wed, 11 Jan 2006 01:09:27 -0800 (PST)
go to microsoft website and search for Windows Installer choose the one
appicaple to the OS you are working on
Cris <cris@xxxxxxxxxxxxxxxx> wrote:
A friend took me to her mother's house tonight to work on
her computer.
I ran some programs and removed over 4000 malware files.
I ran CleanUP! and it ran for almost an hour - it free'd up
1 1/2 gigs of space!
The problem - they had an old norton on there - 2002 - only
parts of it are still there. They don't have the install
disk. It won't uninstall. They bought norton 2006. It won't
install.
It ran an original check - and said that the windows install
file needed to be updated, and it supposedly did that. Then
it said - error can't install. I clicked on the link it gave
for errors, and it mentioned removing the old norton. I
couldn't follow how to remove the norton that old. I ran
registry mechanic - thinking it would get rid of the odd
files, but it didn't - it did find over 1000 errors tho...
so - they want norton on there. I put AVG on there until I
can go back next week. does anyone have any suggestions for
me? how to remove the old norton? what about this windows
file?
I also couldn't install microsoft's anti-spyware on their
computer - it said the same thing - the windows install file
was missing.
They are older and tired - and I was getting tired, so we
decided to tackle this again next week.
Thanks!!!!
Cris
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