-=PCTechTalk=- Re: Norton install problems

go to microsoft website and search for Windows Installer  choose the one 
appicaple to the OS you are working on
Cris <cris@xxxxxxxxxxxxxxxx> wrote:  
A friend took me to her mother's house tonight to work on 
her computer.
I ran some programs and removed over 4000 malware files.
I ran CleanUP! and it ran for almost an hour - it free'd up 
1 1/2 gigs of space!

The problem - they had an old norton on there - 2002 - only 
parts of it are still there. They don't have the install 
disk. It won't uninstall. They bought norton 2006. It won't 
install.
It ran an original check - and said that the windows install 
file needed to be updated, and it supposedly did that. Then 
it said - error can't install. I clicked on the link it gave 
for errors, and it mentioned removing the old norton. I 
couldn't follow how to remove the norton that old. I ran 
registry mechanic - thinking it would get rid of the odd 
files, but it didn't - it did find over 1000 errors tho...

so - they want norton on there. I put AVG on there until I 
can go back next week. does anyone have any suggestions for 
me? how to remove the old norton? what about this windows 
file?
I also couldn't install microsoft's anti-spyware on their 
computer - it said the same thing - the windows install file 
was missing.
They are older and tired - and I was getting tired, so we 
decided to tackle this again next week.

Thanks!!!!
Cris 


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