-=PCTechTalk=- Re: Laptop help needed please

Hi Robert,

Thanks for your reply. I did ask her about that when I was there yesterday,
because I tried to remove the Online Services: AOL, CompuServe, Prodigy etc
from the add/remove programs. And of course, Windows asked for the CD in
order to do that.

She had to wait until her husband came home to ask him where the CD and
other items might be. So IF they have them this might be a last resort, one
I will only do after telling them they MUST backup any info they need to
keep.

Thanks,

Sylvia


----- Original Message -----
From: "Robert Carneal" <carnealr@xxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Wednesday, March 26, 2003 7:33 PM
Subject: -=PCTechTalk=- Re: Laptop help needed please



Do they have any Restore CDs? As a last resort, you might try that. It
should put the lap-top back in the same way it was when it left the factory
at Dell. Careful, though, if there is in information the very much prize,
this going this route may do away with that.

Robert


At 03:22 PM 3/26/2003 -0700, you wrote:
>Hi,
>
>A relative of my daughter-in-law, has a lap top that they have used hardly
>ever. In 2 years!! Can you believe it?? I offered to give it a good
>home...LOL. Well they wouldn't go for it and have decided to use it,
>connect to the internet, etc.
>
>It is a Dell Latitude, 128 mbs of ram, 4 Gig Hd dr, I am not sure about
the
>processor speed, I forgot to look. I suspect it is a Pentium 1 because of
>how long they have had it and because they got it used from another
>relative.
>
>They called me over this a.m. because they said it looked funny on
boot-up.
>It insisted on booting up in safe-mode, so I knew there was a problem. But
>I have never used or messed with a lap top at all. I was able to get it to
>shut down correctly but when it re-booted again, it came up with the
>desktop centered in the middle of the screen with about 3 inches or so of
>space all around it. It was maximized, too!
>
>I went into display properties and attempted to change the color and the
>resolution. But it will only stay on 16 colors, 640x480 no matter what I
>did.
>
>Went to Device Manager...no red x's or cautions. However, they did show 2
>monitors with the same specs, so I removed one of them. Rebooted. Same
>problem.
>
>At one point and I am not sure which of one of the boot ups we did get a
>message that there was a problem with the adapter settings. She says they
>never changed anything and that it looked ok a few days ago.
>
>I hesitate to change anything more because it is not mine. At least not
>unless I find out more than I know about now. I will dive in head-first on
>my own, but not on someone else's.
>
>Can someone give me a link or an idea of how to help them?
>
>TIA,
>
>USA Sylvia
>
>
>
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