-=PCTechTalk=- Re: Is it Explorer or the printer?

Ok, I realize you said you don't think it is the printer and I am inclined 
to agree, but let me ask this:

Are the cables SNUG on both ends? I solve a lot of printer problems just by 
unplugging the cable and plug it right back in.

Is/are the printer cartridges ok? Any leaks? Some "inkage" around the jet 
holes is fine. If they are cracked or it leaks or the ink is dried, try 
replacing it.

Next, can you print a self-test page FROM THE PRINTER, not the PC? If that 
prints out fine, we have resolved the printer is ok.

Try searching for a new driver on the Internet. Be sure you or your son 
selects the driver for your specific printer and for Windows ME.  Most 
drivers need to be unzipped, but the good part is most of them will have a 
program to install the driver for you. Look for that- it will have obvious 
from the name. If there is no installation program with it. write down were 
you saved the driver. It probably will look like "C:\Download" or 
something. Then do this:

1. Goto START
2. Choose SETTINGS
3. Select PRINTERS
4. Click on ADD PRINTER.
5. A wizard will appear and guide you through it.

That is all there is to it for installing a new driver.  If this does not 
work, write back and we will try to help some more.

Robert



At 07:43 AM 3/27/2003 -0700, you wrote:

>My son is having trouble with either Explorer or a printer. I can't figure
>out which, but I dont' think it's the printer from the sounds of it. Any
>time he tries to print anything, it's scrambled but here's the confusing
>part.....he hits preview print and regardless of what it is, it shows
>scrambled in the preview...then prints the same way.
>Now, one more thing threw me off. He downloaded the most recent version of
>Explorer but hasn't installed (once, I had some problems with Explorer and
>had to delete and reinstall the browser) So there have actually been no new
>installation/software changes. He went to check his hard drive, do a virus
>scan, scan disk and defrag and then found out that he can no longer access
>his CD-Rom. Nor can he view files in his hard drive.
>I don't know much about his system, but I DO know he has Windows ME which he
>hates.
>What should his next step be before ending up taking it to a tech?
>Thanks !
>Madeleine Jacobs
>
>www.armchairpaintclasses.com
>www.rawhidestudios.com
>
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