-=PCTechTalk=- Re: Internet Explorer Problems And Firefox

Sue,
    I'm not surprised.  Tech support centers are trained to run through a 
set list of 'fixes' when any specific problem is reported.  Once they've run 
through them all, if it's still not fixed, they are told to direct you to 
the other company.  They are told to stick to the scripted answers they have 
in their company supplied book and are not allowed to research the issues 
themselves.  This is exactly the reason why most of the folks who chip in 
here could never accept a job doing that kind of work.  We're just too 
concerned with fixing the issue rather than getting you off the phone. 
:o(

    In any case, I'm glad to hear it's working for now.

    Ok, go ahead and install Firefox (if you haven't already).  The 
automatic option is fine (as opposed to Custom).  If you're asked at the end 
whether you'd like to start Firefox, tell it Yes.  When it opens, it may ask 
if you'd like to make Firefox your default browser.  Uncheck the box that 
says something like "Always ask ..." and then politely click on No.  Now 
that it's open, you'll get the chance to look around and see how the menu 
system is set up (File, Edit, View, etc.).  Then, look through the Options 
(Tools > Options) and see if there's anything you might want to question. 
I'll await your reply before delving any deeper into this incredibly 
customizable adventure you're about to begin.               ;O)

Peace,
G

http://www.alternet.org/democracy/77498/?page=entire
"The only dumb questions are the ones we fail to ask!"

----- Original Message ----- 
From: "Suzanne Dunlap" <sdunlap3@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Wednesday, February 27, 2008 10:08 AM
Subject: -=PCTechTalk=- Internet Explorer Problems And Firefox


> This morning I tried every website that I couldn't load for several days,
> and every one of them came right up!  It had to be a Charter Cable problem
> since I hadn't done anything else to change my settings.  They seem to 
> like
> to blow you off by saying it's not Charter's problem and the fault is with
> your computer.  Anyway, as of right now, everything seems to be working 
> just
> fine.  Thanks for the help that several of you offered.
> G-Man - I downloaded the Firefox program and will wait until further help
> from you before I start using it, as per your suggestion.  Thanks!
>
> Sue in Bridgeport, Mi. 


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