-=PCTechTalk=- Re: Help me please

I have tried a different line, and it is still the same. My next step is
calling Dell, I have done all I know to do. I hope my clock is set right
now. It must have gotten changed in all the restoring and backing up I did.
Yvonne

----- Original Message -----
From: "suzanne" <lailoken@xxxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Thursday, August 29, 2002 11:21 PM
Subject: -=PCTechTalk=- Re: Help me please


>
> it could be as Jim said, that someone has picked up the phone or even that
> someone is calling in on that line.  when I was on dial-up, I always knew
> when someone was trying to phone me, as my internet connection would drop
> immediately.  try changing to a different line - maybe from an analog line
> at work, a neighbor's house or other family member that would let you use
> their line for a bit.
>
> if the problem is persistent, is the laptop still under warranty?  Dell's
> standard is 3 years... call them up and see if they can help you trouble
> shoot your system, mentioning that bellsouth says the modem is the
> underlying issue...  my experience with bellsouth's tech support is really
> hit or miss... sometimes I get a real dolt, and sometimes I get someone
who
> will take the time to actually listen and try to help [this is usually
> during the wee hours of the morning!]   you can also try purchasing a
PCMCIA
> modem card, using that and disabling the integrated one.
>
>
> ----- From: "Yvonne"
> >
> > I have been having this trouble since Sunday.
> > The modem is an internal one, not a slide in. Sometimes I can get to a
web
> > site with Bell south and sometimes I get cut off. It is very
intermittent.
> I
> > can get to the web site and view my mail on Netzero and sometimes on
> > Bellsouth. I am on dial up, don't have any thing else available where we
> > live, too far out in the county.
> > I was sailing along with not a sign of trouble until Sunday and since
then
> > that is all I have had. Right now, I am sending and receiving on BS. But
> > tomorrow or the next time I connect it may be a different story. I can
> send
> > mail by BS but if I try to receive it tells me how many messages I have
> and
> > then when they start to download, it cuts me off.
> > Thanks Suzanne, don't know where I will go from here. Maybe try a
> different
> > modem and see if that truly is the cause.
>
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