-=PCTechTalk=- Re: Greeting Card Factory woes

Hi Sandi,
    It does shed SOME light on the situation, but I can't exactly say what 
just yet.  The most interesting thing you've told me is that you still have 
the old install saved on another volume.  More on this later.

    It is possible that the old install is causing at least some of the 
problem here, but it doesn't make sense that it would be 'in play'.  Your 
newest Windows install should know nothing about anything in that old 
install area.  Still, you can go into the old install area and compress the 
entire folder for this program into a Zip or RAR file.  Once that's done, 
delete the rest of the stuff in there.  If we need anything from that old 
install later, it'll still be intact inside the compressed file.  By 
removing the original files, you'll be eliminating the possibility of this 
new install being affected by those files.  Just make absolutely sure that 
you don't delete the new Zip file you just made when you get rid of the 
rest.      :O)

    The idea about cleaning your optical drive is a really good one, but I 
would say that even if you weren't having problems with this installation. 
Over time, dust will collect on the optical drive's lens and that will 
eventually affect its ability to read disks.  When you go looking to buy 
one, make sure it's the type that has at least one small brush embedded into 
the middle of the cleaning disk's surface.  It's this brush that physically 
sweeps the dust off of the lens when you follow the included directions. 
While I have no proof, I tend to run it through multiple times to make sure 
I've eliminated as much dust as possible.

    Ok, so you tried opening up a CAB file and received an error that it was 
corrupted.  Unfortunately, that doesn't mean much since many installation 
CAB files do not adhere to the standard CAB format.  Instead, they use the 
CAB extension, but are unpacked by the install using a different process. 
It's kinda like taking a text file and giving it a .JPG extension.  When you 
try to open it with an image program, you'll get an error, even though 
there's really nothing wrong with the file.  This leads me to believe that 
it still may not be a corrupted CAB file.  I'm pushed even further in this 
direction as a result of your being able to sometimes get through the first 
disk without incident.  Consequently, the idea of dust on your lens is 
looking more promising.

    So, the first thing I would suggest is to get yourself one of those 
cleaner disks and follow the directions to the letter.  The bottom line is 
that you'll need to make the lens sweep across the brush in order to clean 
it.  That's done by selecting the first 'track' on the disk and then the 
last one.  The lens will then move from the inside of the disk to the 
outside, thereby sweeping off the dust a couple of times while passing the 
area where the brush is whizzing by.  To run it more than once, just select 
between the two tracks as needed.

    If it turns out that cleaning doesn't help, we MIGHT be able to use that 
old install to get this to work.  I'm not promising anything and every 
program is different in this regard, but I have had success in the past with 
this.  Still, I'm hoping it won't need an attempt at this idea.         lol

Peace,
GMan
http://reddit.com
"The only dumb questions are the ones we fail to ask!"

----- Original Message ----- 
From: "Sandi Beach" <sandib2@xxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Tuesday, December 25, 2007 3:10 PM
Subject: -=PCTechTalk=- Re: Greeting Card Factory woes


> Merry Christmas everyone!!  The kids and grandkids have come and gone and 
> I
> am again trying to install this infernal card program. G, I did go back to
> all of those places you suggested and deleted temp files.  Still got the
> Error 1335 both from the disk and from the one I copies to C Drive.  I
> rebooted and tried.  Still get the error.  I emptied all temp files again
> and tried again.  It installed and asked for the second disk.  Second disk
> threw the same error.  I have tried repeatedly and cannot get the first 
> disk
> to finish installing more than that one time.
> I looked in Windows Explorer and did not find a cab file in the temp files
> but I found in C, Documents and Settings, user name,local settings, temp
> the error logged in Notepad (Error 1335 twice and then Error 2350. FDI
> server error several times)
> I emptied the recycle bin and tried again.  No go.
> Nova tech says since it happened with both version 5 and version 7 I may
> need to clean the drive using a product called a drive head cleaner,
> available in most electronics or office supply stores.
> What is your opinion concerning the Nova tech suggestion?  Keep in mind
> though that I can install version one with no problem.
> Also do you recall that I found the cab file when I copied the first
> installer disk to my C Drive?  When I tried to unzip it, I got the message
> that the cab file was corrupt.
> Another thought--Would the Old C Drive be able to cause problems of this
> nature?  I have not dealt with that issue yet and have a folder on my C
> Drive labeled old C Drive and put there when my local tech last worked on 
> my
> machine.
> I have an external hard drive that I could put the old C Drive on to test
> that theory but I would need a bit of guidance on making that transfer. 
> So
> far I have not put anything over on the new hard drive but it is showing 
> in
> My Computer and available.
> I was encouraged by getting the first disk to complete and request the 2nd
> disk that one time and I hope that tells you something about my problem.
> Sandi 


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