Can't you find out using Belarc program the SN of your Hard Drive? Or Did you register your computer with the company you bought it from -- maybe they would know the serial number. I know Gateway has all my information -- all I have to give them is the SN on the outside of my computer and they know what Motherboard, hard drive, RAM, etc. I need. Judith ___________ Thanks for all the thought you've given this. I really appreciate it. I bought the computer 3 years ago, and did not get an extended warranty. And as for getting the serial number, I'm sure I would never be able to read it, even if I were able to open the computer, and know what a drive looks like, so I get the info! I really need an in-city guru! Betty -- <Please delete this line and everything below.> To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/