Hi Tom, The modem is plugged into a plug that isn't but about 5 feet from the outside phone box, the phone has a diff line coming into the house. I have the Synt ok, it stops at the ping, Here is a copy of the test. Test the connections in your home Test your Ethernet connection : PASS INFO Test ADSL synchronization (Sync) : PASS INFO Test Ethernet connection to ATM : PASS INFO Test the carrier's connection Test ATM OAM segment ping : FAIL FIX Test ATM OAM end-to-end ping : FAIL FIX Test your connection to EarthLink Test PPPoE server connection : FAIL FIX Test PPPoE server session : N/A INFO Test authentication with EarthLink : N/A INFO From here down is N?A Sincerely Yours, Hank My home page http://members.fortunecity.com/hdka Radarmatrix http://www.radarmatrix.com Songs http://hdka.stormpages.com/index.html Chemtrails http://members.fortunecity.com/hdka/menact.html ----- Original Message ----- From: T. Hunt To: pctechtalk@xxxxxxxxxxxxx Sent: Sunday, January 11, 2004 10:08 PM Subject: -=PCTechTalk=- Re: Earthlink DSL Hank- Be patient and go through the menu when you call Earthlink. It's the only way to get to talk to a person and get them started on solving your problem. BS will not even talk to you since your DSL is provided by Earthlink; they will ALWAYS refer you back to Earthlink. The only people that can talk to BS and get anything done are the level 2 techs from Earthlink. So call Earthlink and wait through the menu to talk to a tech. Have all your info at hand and understand that they don't know you from Adam's housecat, so each one will start from scratch. Bear with them as this is about the only way it can be done. Explain that you've power cycled the modem and rebooted your computer and still no Sync. If they ask you to unplug any other phones on the line, do it once anyway. They will ask you if you have a 900MHz phone near the modem. Make sure you don't. The one thing that WILL help is to move the DSL modem as close to where the phone line enters the house as you can. I've had the Earthlink techs ask me to do a number of strange things but moving the modem is the first one that actually made a difference. Nothing else on the phones has changed in well over a year but I started to get dropped connections. Now, I don't know if a filter went bad or a phone started putting out static or what but moving the modem 9" from the NID has had me connected for over a week with nary a drop. Obviously, something in my wiring/phones/filters has changed; I have no idea what. But moving the DSL modem to the nearest point to the NID made the difference. Hang in there; it'll be worth it. Tom At 03:01 PM 1/11/2004 -0600, you wrote: >Thank you Milady I will try it. People say not to talk about DSL to the >phone co, What could I ask them to check on to see if it is set up or >being set up when. >Sincerely Yours, >Hank --- Outgoing mail is certified as Virus Free as AVG can do it. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.560 / Virus Database: 352 - Release Date: 1/8/04 To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ For more info: //www.freelists.org/cgi-bin/list?list_id=pctechtalk