-=PCTechTalk=- Re: Computer "freezes" (New)

HB,
    Rather than try to install a newer driver, your best bet is to just 
remove the one it's using and force Windows into reinstalling it from 
scratch (which will replace any corrupted files with fresh ones).

    Open up Device Manager and locate your keyboard.  you'll see a heading 
for keyboards with a plus sign before it.  Click on that plus sign to expose 
the actual driver listing.  Click directly on the listing and then click on 
the Remove button.  A warning will come up which you'll have to confirm. 
Next, do the same thing for the Mouse listing.  Once this second one is 
confirmed, you may find that you no longer have use of either keyboard or 
mouse and will have to reboot using either the reset button on the front of 
your computer case (not all models have this) or the power switch also on 
the front of the case (you may have to hold the power button in for 4 
seconds before it will turn off the system).  A reset button will 
automatically reboot the system while the power switch method will shut it 
down completely.  If you end up using the power switch, wait a few seconds 
and then turn the system back on.  While Windows is booting up, it will 
redetect the two devices and load the appropriate drivers for them.  All 
should once again be right with the world.             :O)

Peace,
GMan
http://reddit.com
"The only dumb questions are the ones we fail to ask!"

----- Original Message ----- 
From: <HandsomeBlck@xxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Tuesday, November 27, 2007 9:15 PM
Subject: -=PCTechTalk=- Computer "freezes" (New)


> Hello all,
>     A while back, I posted to the group about my computer freezing up from
> time to time, either from the keyboard or mouse. The only way out was to 
> power
> down.
>     GMan suggested the driver/s for the keyboard and/or the mouse might be
> corrupted, and I should download and install new drivers.
>     I've looked into it and this is what I know so far; It appears there 
> is
> only one driver for both items - Ver 1.0.2.6 Aug 17, 2006
>
> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&;
> product=3303830&lang=en
>
> My device manager provides the following info regarding the installed
> drivers;
>     Keyboard - Ver 1.0.2.6 Jan 13, 2006
>     Mouse - Ver 5.1.2600.0 Jul 1, 2001
>
>     I tried to download and install from HP, and it said I already have 
> the
> latest driver installed. I understand that for the keyboard, but not the
> mouse.
>     So, to continue this troubleshooting thought, the mouse driver MAY be
> corrupted, but I don't know for sure. Does anyone know of a way I can get 
> the
> old driver for the mouse, or an updated version?
>     Second question. When I do power down, how long should I wait until I
> power up again?
>
> Thanks,
>
> HB 


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