-=PCTechTalk=- Re: Can't update anti virus more info
- From: Gman <gman.pctt@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Sat, 3 Jan 2009 15:52:21 -0500
Terry,
Once your system is declared clear of malware, we'll work on getting rid
of bad installs & uninstalls like GetRight. Right now, I'm much more
concerned about all of the other problems you're having.
As you already know, there's no way for us to make a remote connection
for me to take a direct look at what's really going on there without
broadband on both ends. I had a look at your HijackThis log, but nothing
stood out as malicious to me. Having said that, I'm not trained as a
malware removal expert like the folks who work the various HJT forums (they
train for over a year before they're allowed to help folks without
supervision). I'm going to strongly suggest that you re-run HJT and upload
a copy of the full log to one of them so their people can see if they spot
anything that might be causing all of this grief. Be sure to read the rules
for posting so you know exactly what to expect from the experience. Those
can be found in the very top thread called " Sticky: NEW INSTRUCTIONS - Read
This Before Posting For Malware Removal Help" (scroll down to see the
various threads).
http://www.techsupportforum.com/security-center/virus-trojan-spyware-help/
OR
http://tinyurl.com/6todlj
Once a thread has been started for your log, send in a link to it so we
can follow along. If you have any questions, we're right here. :)
Happy Holidays,
Gman
"The only dumb questions are the ones we fail to ask"
----- Original Message -----
From: "Terry from Montana" <wannalearn@xxxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Saturday, January 03, 2009 11:59 AM
Subject: -=PCTechTalk=- Re: Can't update anti virus more info
> Hi again,
> Had to download it from your server, it seemed to install ok but will
> not run no matter what I try, rename didn't help. Now am unable to
> access earthlink's webmail and having problems with other links. One
> thing I was looking at on the hijack this report was why are there so
> many entries for logitech? I don't know about re-installing Spybot,
> because I know there's no way I'll be able to get updates and there are
> a ton of them. Tried running the anti-malware without updating it, but
> still just doesn't run.None of these things will update, whatever the
> problem is it definitely won't allow updates.
> I have tried to get totally rid of GetRight, their support is much
> better before you buy the program, but still sometimes when trying to
> download some files without using a download manager I am told that
> GetRight has taken over the download, but since it's been uninstalled it
> hasn't really, it's just made it so it can't be downloaded. I haven't
> used winget. I normally use IDM but have used DAP as a "second opinion"
> when I'm having problems with a particular file.
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